Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Eden Emeley November, a results-driven team leader with extensive experience in customer service, quality assurance, and coaching. I’ve led teams to meet and exceed KPIs, conducted calibrations with clients, and implemented mentoring programs to help agents grow professionally. I pride myself on collaboration, dedication, and continuous improvement, and I’m committed to delivering high-quality customer experiences while driving organizational growth. I enjoy building strong relationships with clients and teammates and inspiring others to reach their full potential.…I’m Eden Emeley November, a results-driven team leader with extensive experience in customer service, quality assurance, and coaching. I’ve led teams to meet and exceed KPIs, conducted calibrations with clients, and implemented mentoring programs to help agents grow professionally. I pride myself on collaboration, dedication, and continuous improvement, and I’m committed to delivering high-quality customer experiences while driving organizational growth. I enjoy building strong relationships with clients and teammates and inspiring others to reach their full potential.

Eden Emeley November

Data Analyst, QA Engineer, Project Manager, +3





I’m Eden Emeley November, a results-driven team leader with extensive experience in customer service, quality assurance, and coaching. I’ve led teams to meet and exceed KPIs, conducted calibrations with clients, and implemented mentoring programs to help agents grow professionally. I pride myself on collaboration, dedication, and continuous improvement, and I’m committed to delivering high-quality customer experiences while driving organizational growth. I enjoy building strong relationships with clients and teammates and inspiring others to reach their full potential.…I’m Eden Emeley November, a results-driven team leader with extensive experience in customer service, quality assurance, and coaching. I’ve led teams to meet and exceed KPIs, conducted calibrations with clients, and implemented mentoring programs to help agents grow professionally. I pride myself on collaboration, dedication, and continuous improvement, and I’m committed to delivering high-quality customer experiences while driving organizational growth. I enjoy building strong relationships with clients and teammates and inspiring others to reach their full potential.

Available to hire

I’m Eden Emeley November, a results-driven team leader with extensive experience in customer service, quality assurance, and coaching. I’ve led teams to meet and exceed KPIs, conducted calibrations with clients, and implemented mentoring programs to help agents grow professionally.

I pride myself on collaboration, dedication, and continuous improvement, and I’m committed to delivering high-quality customer experiences while driving organizational growth. I enjoy building strong relationships with clients and teammates and inspiring others to reach their full potential.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Quality Assessor/Team Leader at BYC Aqua Solutions

September 1, 2022 - Present

Audited voice and written communications to maintain service quality; conducted calibrations with clients to align expectations and goals; coached customer service agents to enhance performance and achieve KPIs; identified and mitigated potential fraudulent activities, ensuring compliance and reducing risk; maintained the SLA to uphold customer satisfaction and brand integrity; worked with UK clients, including Selfridges and Corona Energy, to ensure seamless customer support; provided mentorship to help agents grow professionally and succeed in their roles.

Customer Advisor and SME (Subject Matter Expert) at WEBHELP

March 1, 2019 - June 1, 2022

Managed customer complaints, payment queries, statement issues, and pre-delivery disputes for UK and Ireland customers; processed orders and engaged in upselling to enhance customer experience and drive revenue; acted as an SME on the floor, supporting team members with complex issues and ensuring quality resolutions; collaborated with team leaders to develop strategies for improving team performance and achieving targets.