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Experienced and highly organized insurance professional with over 9 years in underwriting, customer service, training and administrative roles across personal and commercial lines. I excel at risk assessment, handling complex client queries, and ensuring regulatory compliance. I maintain strong client relationships, support cross-functional teams, and continually improve operational processes. I also organise in-office charity events and provide in-house training to colleagues, delivering accurate information and a positive, can-do attitude.…Experienced and highly organized insurance professional with over 9 years in underwriting, customer service, training and administrative roles across personal and commercial lines. I excel at risk assessment, handling complex client queries, and ensuring regulatory compliance. I maintain strong client relationships, support cross-functional teams, and continually improve operational processes. I also organise in-office charity events and provide in-house training to colleagues, delivering accurate information and a positive, can-do attitude.

L Marie Arthur

Project Manager, Data Analyst, Content Creator, +1

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Experienced and highly organized insurance professional with over 9 years in underwriting, customer service, training and administrative roles across personal and commercial lines. I excel at risk assessment, handling complex client queries, and ensuring regulatory compliance. I maintain strong client relationships, support cross-functional teams, and continually improve operational processes. I also organise in-office charity events and provide in-house training to colleagues, delivering accurate information and a positive, can-do attitude.…Experienced and highly organized insurance professional with over 9 years in underwriting, customer service, training and administrative roles across personal and commercial lines. I excel at risk assessment, handling complex client queries, and ensuring regulatory compliance. I maintain strong client relationships, support cross-functional teams, and continually improve operational processes. I also organise in-office charity events and provide in-house training to colleagues, delivering accurate information and a positive, can-do attitude.

Available to hire

Experienced and highly organized insurance professional with over 9 years in underwriting, customer service, training and administrative roles across personal and commercial lines. I excel at risk assessment, handling complex client queries, and ensuring regulatory compliance. I maintain strong client relationships, support cross-functional teams, and continually improve operational processes.
I also organise in-office charity events and provide in-house training to colleagues, delivering accurate information and a positive, can-do attitude.

Skills

Microsoft Office

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Excel

Expert

Language

English

Fluent

Work Experience

Trainee Underwriter at Arkel Underwriting

December 1, 2024 - May 1, 2025

Supported Underwriting Manager in managing risks across a broad range of insurance products, including household, residential let and caravan. Underwrote policies, updated product overviews, and ensured accurate documentation for new product launches. Handled inbound queries via phone and email with a consistent 24-hour response time. Logged and monitored monthly complaints and contributed to management reporting, supporting compliance and service standards.

Insurance Consultant at Plan Insurance

April 1, 2019 - March 1, 2021

Responded to a high volume of incoming queries related to motorcycle and taxa insurance products, ensuring clients received accurate and timely information. Supported the smooth running of a busy office by carrying out administrative duties and contributing to overall customer satisfaction through efficient communication and precise documentation handling.

Administrative Assistant at Lark Insurance

April 1, 2015 - March 1, 2019

Responded to a high volume of inquiries, supported daily operations, filing, photocopying and document management, while maintaining high standards of confidentiality and compliance with data protection regulations. Organized charity events and supported office efficiency and team engagement.

Virtual Assistant at LMA Business Support (Self-Employed)

June 1, 2025 - Present

Managed phone and email communications, ensuring inquiries were directed efficiently to appropriate departments. Supported daily operations through tasks such as filing, photocopying, and document management, while upholding data protection compliance. Assisted with charity events and team engagement.