Casey Vásquez Pino Zaragoza

Provided inbound and outbound phone support in English and Spanish to U.S.-based customers. Handled inquiries, complaints, and account-related issues using CRM systems. Managed collections calls, negotiating payment arrangements while maintaining a professional and customer-focused approach. Performed QA analysis, reviewing calls and interactions to ensure compliance with company standards and service quality. Delivered feedback and reports to improve communication, performance, and customer satisfaction. Worked effectively under pressure in a fast-paced call center environment, meeting productivity and quality targets.

Assisted national and international guests with reservations, check-in, and check-out processes. Resolved guest issues promptly to ensure a positive customer experience. Coordinated with internal departments to provide efficient and seamless service.

Supported families of hospitalized children through accompaniment and assistance activities. Collaborated in event organization and internal logistics. Assisted with front desk duties, community support, and preparation of shared spaces. Worked as part of a team in a socially impactful and compassionate environment.