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Hi, I'm Casey Vásquez Pino Zaragoza. I am a dynamic, empathetic, and customer-oriented professional with experience in customer service and front-desk operations in international environments. I have strong communication skills in English and Spanish, a proven ability to work under pressure, resolve issues efficiently, and deliver high-quality service. I am currently expanding my education in Tourism at the University School of Tourism of Zaragoza and pursuing opportunities in hospitality, travel, or roles that leverage my client-facing experience.…Hi, I'm Casey Vásquez Pino Zaragoza. I am a dynamic, empathetic, and customer-oriented professional with experience in customer service and front-desk operations in international environments. I have strong communication skills in English and Spanish, a proven ability to work under pressure, resolve issues efficiently, and deliver high-quality service. I am currently expanding my education in Tourism at the University School of Tourism of Zaragoza and pursuing opportunities in hospitality, travel, or roles that leverage my client-facing experience.

Casey Vásquez Pino Zaragoza

Actress, Presenter, Voiceover Artist, +2

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Hi, I'm Casey Vásquez Pino Zaragoza. I am a dynamic, empathetic, and customer-oriented professional with experience in customer service and front-desk operations in international environments. I have strong communication skills in English and Spanish, a proven ability to work under pressure, resolve issues efficiently, and deliver high-quality service. I am currently expanding my education in Tourism at the University School of Tourism of Zaragoza and pursuing opportunities in hospitality, travel, or roles that leverage my client-facing experience.…Hi, I'm Casey Vásquez Pino Zaragoza. I am a dynamic, empathetic, and customer-oriented professional with experience in customer service and front-desk operations in international environments. I have strong communication skills in English and Spanish, a proven ability to work under pressure, resolve issues efficiently, and deliver high-quality service. I am currently expanding my education in Tourism at the University School of Tourism of Zaragoza and pursuing opportunities in hospitality, travel, or roles that leverage my client-facing experience.

Available to hire

Hi, I’m Casey Vásquez Pino Zaragoza. I am a dynamic, empathetic, and customer-oriented professional with experience in customer service and front-desk operations in international environments.

I have strong communication skills in English and Spanish, a proven ability to work under pressure, resolve issues efficiently, and deliver high-quality service. I am currently expanding my education in Tourism at the University School of Tourism of Zaragoza and pursuing opportunities in hospitality, travel, or roles that leverage my client-facing experience.

Skills

Microsoft Office

CRM

Leadership

Experience Level

Microsoft Office

Expert

CRM

Expert

Leadership

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Front Desk Receptionist at Hotel El Panamá

December 1, 2022 - April 30, 2023

Assisted national and international guests with reservations, check-in, and check-out processes. Resolved guest issues promptly to ensure a positive customer experience. Coordinated with internal departments to provide efficient and seamless service.

Customer Service Agent at Platinum Care Services

June 1, 2023 - September 30, 2025

Provided inbound and outbound phone support in English and Spanish to U.S.-based customers. Handled inquiries, complaints, and account-related issues using CRM systems. Managed collections calls, negotiating payment arrangements while maintaining a professional and customer-focused approach. Performed QA analysis, reviewing calls and interactions to ensure compliance with company standards and service quality. Delivered feedback and reports to improve communication, performance, and customer satisfaction. Worked effectively under pressure in a fast-paced call center environment, meeting productivity and quality targets.

Volunteer at Ronald McDonald House Charities

January 1, 2019 - December 31, 2025

Supported families of hospitalized children through accompaniment and assistance activities. Collaborated in event organization and internal logistics. Assisted with front desk duties, community support, and preparation of shared spaces. Worked as part of a team in a socially impactful and compassionate environment.