Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a detail-oriented virtual assistant specializing in administrative support, customer service, and digital operations. I excel at handling inquiries across email and social channels, coordinating projects, optimizing e-commerce workflows, and creating engaging content for brands across Instagram, TikTok, LinkedIn, and Twitter. Based in Berlin, I collaborate with international teams to streamline processes, resolve issues quickly, and deliver sustainable results. With hands-on experience building online shops, managing invoicing, and nurturing communities, I design multi-channel content strategies, produce multimedia assets, and drive audience growth. I love turning challenges into opportunities for brand growth and customer satisfaction, using tools like Google Analytics, Mailchimp, Trello, Canva, CapCut, and various ad platforms to boost engagement and revenue in fast-paced environments.…I am a detail-oriented virtual assistant specializing in administrative support, customer service, and digital operations. I excel at handling inquiries across email and social channels, coordinating projects, optimizing e-commerce workflows, and creating engaging content for brands across Instagram, TikTok, LinkedIn, and Twitter. Based in Berlin, I collaborate with international teams to streamline processes, resolve issues quickly, and deliver sustainable results. With hands-on experience building online shops, managing invoicing, and nurturing communities, I design multi-channel content strategies, produce multimedia assets, and drive audience growth. I love turning challenges into opportunities for brand growth and customer satisfaction, using tools like Google Analytics, Mailchimp, Trello, Canva, CapCut, and various ad platforms to boost engagement and revenue in fast-paced environments.

Jennifer Anosike

Content Creator, Brand Designer, Social Media Manager, +1





I am a detail-oriented virtual assistant specializing in administrative support, customer service, and digital operations. I excel at handling inquiries across email and social channels, coordinating projects, optimizing e-commerce workflows, and creating engaging content for brands across Instagram, TikTok, LinkedIn, and Twitter. Based in Berlin, I collaborate with international teams to streamline processes, resolve issues quickly, and deliver sustainable results. With hands-on experience building online shops, managing invoicing, and nurturing communities, I design multi-channel content strategies, produce multimedia assets, and drive audience growth. I love turning challenges into opportunities for brand growth and customer satisfaction, using tools like Google Analytics, Mailchimp, Trello, Canva, CapCut, and various ad platforms to boost engagement and revenue in fast-paced environments.…I am a detail-oriented virtual assistant specializing in administrative support, customer service, and digital operations. I excel at handling inquiries across email and social channels, coordinating projects, optimizing e-commerce workflows, and creating engaging content for brands across Instagram, TikTok, LinkedIn, and Twitter. Based in Berlin, I collaborate with international teams to streamline processes, resolve issues quickly, and deliver sustainable results. With hands-on experience building online shops, managing invoicing, and nurturing communities, I design multi-channel content strategies, produce multimedia assets, and drive audience growth. I love turning challenges into opportunities for brand growth and customer satisfaction, using tools like Google Analytics, Mailchimp, Trello, Canva, CapCut, and various ad platforms to boost engagement and revenue in fast-paced environments.

Available to hire

I am a detail-oriented virtual assistant specializing in administrative support, customer service, and digital operations. I excel at handling inquiries across email and social channels, coordinating projects, optimizing e-commerce workflows, and creating engaging content for brands across Instagram, TikTok, LinkedIn, and Twitter. Based in Berlin, I collaborate with international teams to streamline processes, resolve issues quickly, and deliver sustainable results.

With hands-on experience building online shops, managing invoicing, and nurturing communities, I design multi-channel content strategies, produce multimedia assets, and drive audience growth. I love turning challenges into opportunities for brand growth and customer satisfaction, using tools like Google Analytics, Mailchimp, Trello, Canva, CapCut, and various ad platforms to boost engagement and revenue in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Digital Marketing Trainee (Remote) at Digital Marketing Skill Institute

February 1, 2024 - March 1, 2024

Developed and executed digital marketing strategies across multiple platforms to increase brand awareness, engagement, and website traffic. Managed social media accounts; created, curated and scheduled engaging content; designed landing pages and optimized UX to improve conversions. Planned, executed and automated email marketing campaigns using Mailchimp, GetResponse and SendPulse; analyzed campaign performance with Google Analytics to drive improvements. Conducted keyword research and implemented SEO strategies using Google Keyword Planner, Ubersuggest, and Keyword Surfer to boost organic rankings. Managed paid campaigns across Google Ads, Facebook Ads, Instagram Ads, Twitter Ads and YouTube; tracked KPIs and budgets. Performed market research and competitive analysis with SEMrush and SimilarWeb to inform strategy.

Visual Assistant, Content Manager & Customer Service Representative (Remote) at DADDY Magazine

October 1, 2022 - Present

Delivered exceptional customer support via email, Instagram, TikTok, and Twitter/X, achieving 95%+ customer satisfaction. Managed end-to-end order fulfillment: tracked shipments, provided updates, resolved delivery issues, and processed returns/refunds. Resolved complex complaints with empathy and professionalism, turning negative experiences into positive brand advocacy. Optimized the online shop (Big Cartel); refreshed product listings, created seasonal bundles and campaigns (Christmas, Summer, Black History Month), achieving 25–60% sales increases during promotional periods. Built and nurtured the BIPOC community through virtual and in-person events, Instagram polls, live Q&A sessions, and targeted fundraising campaigns, growing engagement by 40%+ year-over-year. Managed client invoicing, payment follow-ups, and financial processing to ensure timely revenue collection and cash-flow stability. Developed and executed multi-channel content strategies across Instagram, TikTok, LinkedI

Client Service Executive & Brand Strategist at Ingenium Communications

October 1, 2021 - June 1, 2022

Onboarded 200,000+ merchants and drove 5,000+ app downloads for fintech and e-commerce clients within six months. Developed comprehensive brand and marketing strategies for 10+ clients across FMCG, fintech, and lifestyle sectors. Conducted market research, competitive analysis, and consumer behavior studies to inform campaigns. Created radio scripts and coordinated nationwide media buys. Prepared detailed project status reports for clients, ensuring clear communication of progress, milestones, and documentation.

Media Planner & Strategist (Intern) at Mediatek Global Services

November 1, 2019 - January 31, 2020

Monitored live campaigns for brand safety, compliance, and performance quality. Conducted competitive research and developed data-driven media plans. Prepared monthly performance reports and supported vendor negotiations.