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Hi there! I’m a customer-service professional with extensive B2B and B2C experience across healthcare, construction services, recruiting, and event-based organizations. I excel at bridging front-end client interactions with back-end operational tasks like order processing, scheduling, documentation, data entry, and CRM management to deliver smooth, positive outcomes for clients and teams. Known for my analytical mindset, curiosity, and attention to detail, I enjoy identifying gaps, clarifying information, and delivering accurate, timely solutions. I’m adept at coordinating with cross-functional teams to improve client experiences, boost operational efficiency, and ensure consistent service delivery.…Hi there! I’m a customer-service professional with extensive B2B and B2C experience across healthcare, construction services, recruiting, and event-based organizations. I excel at bridging front-end client interactions with back-end operational tasks like order processing, scheduling, documentation, data entry, and CRM management to deliver smooth, positive outcomes for clients and teams. Known for my analytical mindset, curiosity, and attention to detail, I enjoy identifying gaps, clarifying information, and delivering accurate, timely solutions. I’m adept at coordinating with cross-functional teams to improve client experiences, boost operational efficiency, and ensure consistent service delivery.

Delene Gillen

Voiceover Artist, Data Analyst, Content Producer, +6

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Hi there! I’m a customer-service professional with extensive B2B and B2C experience across healthcare, construction services, recruiting, and event-based organizations. I excel at bridging front-end client interactions with back-end operational tasks like order processing, scheduling, documentation, data entry, and CRM management to deliver smooth, positive outcomes for clients and teams. Known for my analytical mindset, curiosity, and attention to detail, I enjoy identifying gaps, clarifying information, and delivering accurate, timely solutions. I’m adept at coordinating with cross-functional teams to improve client experiences, boost operational efficiency, and ensure consistent service delivery.…Hi there! I’m a customer-service professional with extensive B2B and B2C experience across healthcare, construction services, recruiting, and event-based organizations. I excel at bridging front-end client interactions with back-end operational tasks like order processing, scheduling, documentation, data entry, and CRM management to deliver smooth, positive outcomes for clients and teams. Known for my analytical mindset, curiosity, and attention to detail, I enjoy identifying gaps, clarifying information, and delivering accurate, timely solutions. I’m adept at coordinating with cross-functional teams to improve client experiences, boost operational efficiency, and ensure consistent service delivery.

Available to hire

Hi there! I’m a customer-service professional with extensive B2B and B2C experience across healthcare, construction services, recruiting, and event-based organizations. I excel at bridging front-end client interactions with back-end operational tasks like order processing, scheduling, documentation, data entry, and CRM management to deliver smooth, positive outcomes for clients and teams.

Known for my analytical mindset, curiosity, and attention to detail, I enjoy identifying gaps, clarifying information, and delivering accurate, timely solutions. I’m adept at coordinating with cross-functional teams to improve client experiences, boost operational efficiency, and ensure consistent service delivery.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service / Phone Surveyor at Pollmakers

March 1, 2018 - Present

Conducted B2C phone surveys using CATI systems to collect accurate consumer data; applied active listening and probing techniques to ensure complete and reliable responses; entered, verified, and maintained data in Excel spreadsheets; verified licensing and regulatory information by contacting jurisdictions and documenting findings; supported client reporting through accurate data submission and organized documentation.

Customer Service Rep / Sales at Qwick for Freelancers

January 1, 2019 - March 1, 2025

Delivered high-quality B2B and B2C customer service by coordinating schedules, approvals, and field communications; managed inbound and outbound calls to schedule services and explain offerings; processed orders and maintained accurate records; supported back-end operations with data entry and CRM usage; served as primary liaison between customers and internal teams to resolve issues and maintain service quality.

Customer Service / Appointment Specialist at Groundworks

February 1, 2024 - February 1, 2025

Provided B2C client support to Certified Field Inspectors, branch managers, and dealership partners by coordinating schedules, approvals, and field communications; delivered B2C customer service to schedule home inspections and explain service offerings; proactively managed the order and appointment life cycle, ensuring accuracy, timeliness, and a positive customer experience; assisted with back-end tasks including account setup, homeowner approvals, complaint tracking, and documentation updates in Biz Wiz; served as primary liaison between customers, field inspectors, and internal service teams to resolve issues efficiently; escalated complex service concerns appropriately while maintaining ownership through resolution; maintained organized records to support reporting, service performance, and operational efficiency.

Customer Service / Telemarketer at Call Source

October 1, 2018 - May 1, 2019

Sold newspaper subscriptions through outbound dialing campaigns for major publications; negotiated pricing, promotions, and billing terms while maintaining strong customer rapport; set up customer accounts and processed billing information accurately; balanced sales goals with professional customer service and retention practices.

Customer Service / Phone Surveyor, Part-Time at Pollmakers

March 1, 2018 - Present

Customer Service Rep / Sales at Qwik for Freelancers

January 1, 2019 - March 1, 2025

Delivered high-quality customer service across fine dining, banquet, bar, and casual service environments; processed orders, reservations, and payments accurately while managing high-volume service demands; resolved customer issues promptly to ensure customer satisfaction and repeat business; supported back-end operations including inventory counts, merchandise tracking, and Excel data entry; demonstrated strong multi-tasking, time management, and attention to detail in fast-paced settings.