Available to hire
Professional technical Support Specialist, with three years of experience in SaaS environments. 3D Animator expert, storytelling therapist, known for crafting mind-blowing stories with acute suspense. Voice actor illusionist who makes the storyline to be heard to life.
Language
English
Fluent
Work Experience
Customer Success Associate at Segment
May 1, 2020 - August 1, 2022Provided exceptional customer support to clients in a SaaS environment, addressing their unique needs related to growth, sales, and production. Documented all customer interactions to enhance knowledge base articles, maintained customer records with accuracy, and collaborated with Customer Support Specialists, Senior Specialists, and Supervisors to ensure seamless communication and timely resolutions. Managed troubleshooting with a focus on customer satisfaction, maintained SLA targets, and worked remotely with professionalism and empathy.
Technical Support Specialist (Tier 1) at GoCardless
July 1, 2024 - PresentProvided exceptional technical support to GoCardless customers, diagnosing and resolving technical issues on the SaaS platform. Handled inbound and outbound calls, emails, and messages to resolve customer issues efficiently. Verified and updated customer information with accuracy, documented interactions to improve knowledge base, and collaborated with Customer Support Specialists and Supervisors to ensure seamless communication and resolutions. Maintained operational readiness of support equipment and adhered to procedures.
Education
Bachelor of Arts (B.A.) in Linguistics and Communication Studies at University of Port Harcourt, Rivers State, Nigeria
January 11, 2030 - May 1, 2018Qualifications
Industry Experience
Software & Internet, Professional Services
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