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I am a seasoned business leader with 25+ years of experience guiding cross-functional teams through strategic planning, business transformation, and people development. I prioritize servant leadership and align organizational goals with industry trends to drive growth and operational excellence. I am deeply committed to growth, diversity, and continuous learning, and I believe my background in compliance, quality assurance, stakeholder collaboration, and program delivery can contribute to your organization's success. I look forward to the opportunity to discuss how I can add value to your team.…I am a seasoned business leader with 25+ years of experience guiding cross-functional teams through strategic planning, business transformation, and people development. I prioritize servant leadership and align organizational goals with industry trends to drive growth and operational excellence. I am deeply committed to growth, diversity, and continuous learning, and I believe my background in compliance, quality assurance, stakeholder collaboration, and program delivery can contribute to your organization's success. I look forward to the opportunity to discuss how I can add value to your team.

Laura Bennett-Rink

Project Manager, Executive Producer, Creative Director, +2

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I am a seasoned business leader with 25+ years of experience guiding cross-functional teams through strategic planning, business transformation, and people development. I prioritize servant leadership and align organizational goals with industry trends to drive growth and operational excellence. I am deeply committed to growth, diversity, and continuous learning, and I believe my background in compliance, quality assurance, stakeholder collaboration, and program delivery can contribute to your organization's success. I look forward to the opportunity to discuss how I can add value to your team.…I am a seasoned business leader with 25+ years of experience guiding cross-functional teams through strategic planning, business transformation, and people development. I prioritize servant leadership and align organizational goals with industry trends to drive growth and operational excellence. I am deeply committed to growth, diversity, and continuous learning, and I believe my background in compliance, quality assurance, stakeholder collaboration, and program delivery can contribute to your organization's success. I look forward to the opportunity to discuss how I can add value to your team.

Available to hire

I am a seasoned business leader with 25+ years of experience guiding cross-functional teams through strategic planning, business transformation, and people development. I prioritize servant leadership and align organizational goals with industry trends to drive growth and operational excellence.

I am deeply committed to growth, diversity, and continuous learning, and I believe my background in compliance, quality assurance, stakeholder collaboration, and program delivery can contribute to your organization’s success. I look forward to the opportunity to discuss how I can add value to your team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Executive Assistant to CEO, CFO, VP & Board; Scrum Master; Business Analyst; Project Manager; Business Operations/Office Manager at Healthy Connections, Inc.

November 1, 2023 - Present

Provide executive support, including schedule management, correspondence, meeting coordination, recordkeeping, and travel arrangements. Prepare documents, review KPIs, and compile reports for monthly board meetings and CFO presentations. Lead projects and cross-functional initiatives, including a new healthcare complex scheduled to go live in mid-2027.

Scrum Master; Business Analyst; Project Manager; Business Operations/Office Manager at Southern Administrative Services & Ascend

August 1, 2020 - August 1, 2023

Implemented Point-Click-Care software, reducing ticket creation/management time by 1 day per request and improving operational efficiency by 30%. Optimized Agile delivery as Scrum Master, shortening project timelines by 20%, which accelerated time-to-market and boosted team completion bonuses by 15%. Partnered with cross-functional teams to streamline workflows, increasing productivity and contributing to a 25% improvement in client satisfaction scores.

Department Operations Manager; Business Analyst; Project Manager at CHI (Catholic Health Initiative)

October 1, 2019 - August 1, 2020

Accelerated Agile adoption, boosting team velocity by 50% within three months through the implementation of Scrum practices. Enhanced agile practices and values, increasing productivity and improving overall team satisfaction by 25%. Coached 70 team lead candidates and launched a mentorship program, reducing new-hire ramp-up time by 30% and strengthening leadership pipelines.

Business Analyst; Project Manager; Scrum Master; Assistant District Manager; Account Manager at Healthcare Services Group, Inc.

April 1, 2014 - October 1, 2019

Analyzed client data to improve workforce performance, driving enhancements in retention programs and increasing employee retention by 70%. Provided analytical and project management support across 1–5 concurrent projects per facility, improving operational efficiency by 40% and reducing project delays by 30%. Partnered with cross-functional teams to streamline processes, contributing to a 70% improvement in client satisfaction scores.

Founder; Business Analyst; Medical / Legal / General Transcription Services at Self-Employed

May 1, 1992 - October 1, 2019

Built and managed a transcription and business support practice, serving physicians, hospitals, clinics, and law firms with 100% HIPAA compliance. Scaled operations by coordinating schedules for employees and contractors, increasing capacity by 40% while maintaining an on-time delivery rate of 99%+. Delivered high-volume transcription projects (medical, legal, and general) within strict turnaround times—24 hours’ standard and 1 hour urgent turnaround requests—achieving a 95%+ client satisfaction rate. Grew business primarily through 70% repeat and referral clients, demonstrating strong relationship management and customer care. Provided business analysis support, identifying workflow efficiencies that improved productivity by 25% across client projects.

Practice Manager; HR Lead; Marketing; Business Analyst at G.J. Steuck, DDS, DDS, MSD; Monterey, CA

May 1, 1995 - October 1, 1999

Directed full-scope practice operations, including HR, scheduling, billing, and compliance, maintaining 100% HIPAA adherence and supporting patient care excellence. Oversaw accounts receivable/payable and insurance processes, achieving 96%+ production-to- collections ratio and ensuring steady cash flow. Developed and implemented patient satisfaction initiatives, increasing patient retention by 30% and referral growth by 25%. Designed and executed marketing campaigns that boosted new patient acquisition by 20% year-over-year, directly contributing to revenue growth. Coordinated scheduling for physicians, staff, and surgical procedures, improving operational efficiency by 15%. Led infection control compliance across the practice, ensuring adherence to all safety and regulatory standards.

Practice Manager; HR Lead; Marketing; Business Analyst at Thomas McIndoe, MD, Orthopedic Surgeon; Apple Valley, CA

July 1, 1988 - January 1, 1992

Coordinated scheduling for physicians, staff, and surgical procedures; infection control compliance; patient retention initiatives; marketing campaigns to boost patient acquisition; and overall operational efficiency improvements.