I am a detail oriented and adaptable professional with over six years of experience in quality analysis, testing, and data reporting, primarily at Electronic Arts. I have expertise in managing large datasets, handling documentation, and streamlining administrative workflows. My background is marked by strong problem solving skills, effective time management, and a commitment to customer focused service. With a tech-savvy mindset and quick adaptability to new platforms and digital tools, I am open to new opportunities in data entry, office administration, and quality support. I thrive in collaborative environments and enjoy turning data into actionable insights that improve product quality and customer satisfaction. I am eager to bring my blend of QA, data reporting, and administrative strengths to a new role where accuracy and efficiency matter.

Vlad Juganaru

I am a detail oriented and adaptable professional with over six years of experience in quality analysis, testing, and data reporting, primarily at Electronic Arts. I have expertise in managing large datasets, handling documentation, and streamlining administrative workflows. My background is marked by strong problem solving skills, effective time management, and a commitment to customer focused service. With a tech-savvy mindset and quick adaptability to new platforms and digital tools, I am open to new opportunities in data entry, office administration, and quality support. I thrive in collaborative environments and enjoy turning data into actionable insights that improve product quality and customer satisfaction. I am eager to bring my blend of QA, data reporting, and administrative strengths to a new role where accuracy and efficiency matter.

Available to hire

I am a detail oriented and adaptable professional with over six years of experience in quality analysis, testing, and data reporting, primarily at Electronic Arts. I have expertise in managing large datasets, handling documentation, and streamlining administrative workflows. My background is marked by strong problem solving skills, effective time management, and a commitment to customer focused service. With a tech-savvy mindset and quick adaptability to new platforms and digital tools, I am open to new opportunities in data entry, office administration, and quality support.

I thrive in collaborative environments and enjoy turning data into actionable insights that improve product quality and customer satisfaction. I am eager to bring my blend of QA, data reporting, and administrative strengths to a new role where accuracy and efficiency matter.

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Language

English
Fluent
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Customer Service Specialist at Currys, Ireland
August 1, 2025 - December 1, 2025
Provided friendly, knowledgeable support to customers in-store and over the phone. Updated and managed customer records using internal CRM systems. Met performance targets by prioritizing and resolving queries efficiently.
Quality Verification Analyst II at Electronic Arts (EA), EU
May 1, 2025 - July 1, 2025
Validated data driven game logic and event responses. Tested AI diagnostics using DevOps tools. Monitored and reported findings based on real-world telemetry data. Prepared and presented regular reports and dashboards for stakeholders across the business using systems such as JIRA/JASS and TestRail.
Quality Verification Analyst I at Electronic Arts (EA), EU
November 1, 2021 - May 1, 2025
Oversaw testing for core systems, including physics, AI, telemetry, and workflows. Produced structured reports and documentation for cross-functional teams. Collaborated with product developers, designers, and project managers to ensure system reliability. Contributed to the ongoing improvement of data processes and capabilities.
Game Tester at Electronic Arts (EA), EU
December 1, 2018 - November 1, 2021
Conducted structured manual testing and provided precise bug reports. Verified compliance with system requirements and project deadlines. Contributed to achieving release milestones through effective team collaboration. Assisted in the design and implementation of data driven experiments and initiatives.
Customer Service Specialist at Currys
August 1, 2025 - December 1, 2025
Customer Service Specialist at Currys (On Site, Ireland): Provided friendly, knowledgeable support to customers in-store and over the phone. Updated and managed customer records using internal CRM systems. Met performance targets by prioritizing and resolving queries efficiently.

Education

Diploma (High School) at Colegiul Tehnic Petru Maior — Bucharest, Romania
January 1, 2014 - January 1, 2018
at Colegiul Tehnic Petru Maior
January 1, 2014 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Software & Internet, Professional Services