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Hi, I’m Stavros Tsounakas, a Marketing and Data Entry Specialist with a strong focus on customer success and SaaS. I help teams scale onboarding, adoption and retention by turning data into actionable insights, building repeatable processes, and collaborating cross-functionally with Product, Engineering, Marketing, and Sales. Based in Athens, Greece, I enjoy crafting marketing visuals with Canva and Photoshop, and I’m passionate about learning new tech for automation, dashboards, and data-driven decision making. In my spare time I make handmade jewelry and stay curious about innovative projects and ways to continuously improve customer outcomes.…Hi, I’m Stavros Tsounakas, a Marketing and Data Entry Specialist with a strong focus on customer success and SaaS. I help teams scale onboarding, adoption and retention by turning data into actionable insights, building repeatable processes, and collaborating cross-functionally with Product, Engineering, Marketing, and Sales. Based in Athens, Greece, I enjoy crafting marketing visuals with Canva and Photoshop, and I’m passionate about learning new tech for automation, dashboards, and data-driven decision making. In my spare time I make handmade jewelry and stay curious about innovative projects and ways to continuously improve customer outcomes.

Stavros Tsounakas

Marketer, Growth Marketer, Product Marketer, +2

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Hi, I’m Stavros Tsounakas, a Marketing and Data Entry Specialist with a strong focus on customer success and SaaS. I help teams scale onboarding, adoption and retention by turning data into actionable insights, building repeatable processes, and collaborating cross-functionally with Product, Engineering, Marketing, and Sales. Based in Athens, Greece, I enjoy crafting marketing visuals with Canva and Photoshop, and I’m passionate about learning new tech for automation, dashboards, and data-driven decision making. In my spare time I make handmade jewelry and stay curious about innovative projects and ways to continuously improve customer outcomes.…Hi, I’m Stavros Tsounakas, a Marketing and Data Entry Specialist with a strong focus on customer success and SaaS. I help teams scale onboarding, adoption and retention by turning data into actionable insights, building repeatable processes, and collaborating cross-functionally with Product, Engineering, Marketing, and Sales. Based in Athens, Greece, I enjoy crafting marketing visuals with Canva and Photoshop, and I’m passionate about learning new tech for automation, dashboards, and data-driven decision making. In my spare time I make handmade jewelry and stay curious about innovative projects and ways to continuously improve customer outcomes.

Available to hire

Hi, I’m Stavros Tsounakas, a Marketing and Data Entry Specialist with a strong focus on customer success and SaaS. I help teams scale onboarding, adoption and retention by turning data into actionable insights, building repeatable processes, and collaborating cross-functionally with Product, Engineering, Marketing, and Sales.

Based in Athens, Greece, I enjoy crafting marketing visuals with Canva and Photoshop, and I’m passionate about learning new tech for automation, dashboards, and data-driven decision making. In my spare time I make handmade jewelry and stay curious about innovative projects and ways to continuously improve customer outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Greek, Modern

Fluent

Work Experience

Marketing and Data Entry Specialist at Xpatit

July 20, 2025 - Present

Maintain and optimize a large-scale product catalog; research technical specifications; ensure data accuracy across thousands of listings; create marketing visuals using Photoshop and Canva; develop lightweight HTML/JS scripts to automate repetitive tasks; manage social media publishing across LinkedIn, Facebook, Instagram, and X; coordinate weekly Mailchimp newsletters; collaborate directly with the CEO on progress reviews, prioritization, and growth discussions.

Customer Success Specialist at Hotelier PMS

October 20, 2024 - July 20, 2025

Led client demos, onboarding, installations, and troubleshooting, covering POS systems, printers, email templates, and tax-compliant configurations; collaborated daily with Product, Engineering, Accounting, and Sales to resolve technical issues and ensure platform stability; monitored customer usage patterns, proactively identifying issues and sharing product improvements with the development team; delivered product webinars to drive feature adoption and customer education.

Customer Success Associate at Apifon

October 20, 2023 - October 20, 2024

Monitored SMS campaigns performance; supported onboarding and troubleshooting; delivered product webinars to drive adoption; collaborated with cross-functional teams to resolve technical issues and optimize campaign outcomes.

Customer Success Manager at Pollfish

October 20, 2017 - February 20, 2021

Managed end-to-end client onboarding, adoption, and ongoing communications; tracked customer health and usage metrics; created internal documentation and SOPs to standardize workflows; collaborated with Product and Engineering to drive platform improvements and issue resolution.

Customer Success Specialist at Pollfish

December 20, 2016 - October 20, 2017

Guided new users through onboarding and activation; explained features and best practices; identified recurring issues and shared insights with Product and Engineering to improve the platform; supported customers across onboarding, adoption, and ongoing usage.

Care Worker at Social Care Group

April 1, 2013 - December 1, 2016

Provided residential and supported living care across the UK; handled complex needs with empathy, crisis management, and clear communication; managed daily care, medication administration, and care planning in high-responsibility environments.