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I am a versatile professional with over 20 years of experience spanning administrative analysis, marketing campaign development, and business operations. I excel at turning data into actionable insights, building strong stakeholder relationships, and driving organizational efficiency through innovative, people-centered solutions. My background blends fashion/design education with hands-on retail marketing and customer experience, enabling me to bridge creative concepts with practical execution. In roles ranging from in-store marketing at Macy’s to leading apparel-focused coursework, I combine creativity with program management and collaborative problem-solving. I enjoy mentoring students, delivering engaging campaigns, and partnering across departments to deliver measurable improvements in customer experience and business outcomes.…I am a versatile professional with over 20 years of experience spanning administrative analysis, marketing campaign development, and business operations. I excel at turning data into actionable insights, building strong stakeholder relationships, and driving organizational efficiency through innovative, people-centered solutions. My background blends fashion/design education with hands-on retail marketing and customer experience, enabling me to bridge creative concepts with practical execution. In roles ranging from in-store marketing at Macy’s to leading apparel-focused coursework, I combine creativity with program management and collaborative problem-solving. I enjoy mentoring students, delivering engaging campaigns, and partnering across departments to deliver measurable improvements in customer experience and business outcomes.

Kenneth Chang

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I am a versatile professional with over 20 years of experience spanning administrative analysis, marketing campaign development, and business operations. I excel at turning data into actionable insights, building strong stakeholder relationships, and driving organizational efficiency through innovative, people-centered solutions. My background blends fashion/design education with hands-on retail marketing and customer experience, enabling me to bridge creative concepts with practical execution. In roles ranging from in-store marketing at Macy’s to leading apparel-focused coursework, I combine creativity with program management and collaborative problem-solving. I enjoy mentoring students, delivering engaging campaigns, and partnering across departments to deliver measurable improvements in customer experience and business outcomes.…I am a versatile professional with over 20 years of experience spanning administrative analysis, marketing campaign development, and business operations. I excel at turning data into actionable insights, building strong stakeholder relationships, and driving organizational efficiency through innovative, people-centered solutions. My background blends fashion/design education with hands-on retail marketing and customer experience, enabling me to bridge creative concepts with practical execution. In roles ranging from in-store marketing at Macy’s to leading apparel-focused coursework, I combine creativity with program management and collaborative problem-solving. I enjoy mentoring students, delivering engaging campaigns, and partnering across departments to deliver measurable improvements in customer experience and business outcomes.

Available to hire

I am a versatile professional with over 20 years of experience spanning administrative analysis, marketing campaign development, and business operations. I excel at turning data into actionable insights, building strong stakeholder relationships, and driving organizational efficiency through innovative, people-centered solutions. My background blends fashion/design education with hands-on retail marketing and customer experience, enabling me to bridge creative concepts with practical execution.

In roles ranging from in-store marketing at Macy’s to leading apparel-focused coursework, I combine creativity with program management and collaborative problem-solving. I enjoy mentoring students, delivering engaging campaigns, and partnering across departments to deliver measurable improvements in customer experience and business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Personal Stylist / Customer Service Specialist at Macy’s – Burbank, CA

May 1, 2024 - Present

Designed and executed marketing strategies to enhance client engagement and retention, contributing to increased sales and customer satisfaction. Analyzed sales trends to develop actionable strategies that supported consistent growth. Organized in-store promotional events and built community partnerships. Maintained thorough records of customer interactions to support loyalty programs.

Customer Experience Colleague / Sales Associate Generalist at Macy’s – Pasadena, CA

July 1, 2021 - April 1, 2024

Analyzed customer feedback to identify service improvements and boost operational efficiency. Supported cross-department collaboration to optimize resource allocation and enhance customer experience. Assisted in creating marketing materials and implementing store-wide promotions consistent with corporate objectives.

Assistant Chair / Instructor, Apparel Industry Management & Menswear at Fashion Institute of Design and Merchandising – Los Angeles, CA

January 1, 2005 - June 1, 2024

Developed and delivered courses emphasizing marketing, business analysis, and economic development strategies. Conducted industry research to ensure curriculum relevance and alignment with market trends. Mentored students in project management and career development, and organized workshops bridging academic knowledge with industry practices.