Danny Ray Miles Jr.

CAP 2 Associate at Walmart Supercenter

Supervised off-loading of freight, ensured safety and efficiency; facilitated transfer of freight and stock to the sales floor, optimizing inventory organization; provided customer service and guidance to product locations; organized overstock items to maintain inventory accuracy.

Customer Service Representative at A La Mode

Evaluated and resolved issues related to customer accounts; provided timely assistance and professional service; leveraged training to resolve issues and maintain customer satisfaction.

Utility Locator at USIC

Collaborated on the location team to identify and map underground utilities; accurately marked identified lines to guide construction teams, ensuring safe excavation and regulatory compliance.

Wireline Operator at Halliburton

Assisted in rigging and de-rigging wireline equipment; operated setting tools, man lifts, and grease trucks; handled wiring and explosive materials per safety protocols; conducted daily vehicle and equipment inspections and maintenance.

Learning Specialist at Sitel

Recruited and trained new employees for two clients; enhanced training materials and methodologies; delivered supplemental training and used diverse instructional techniques to engage participants.

Intelligence Analyst (35F) at United States Army

Analyzed incoming intelligence, assessed reliability and significance; prepared maps, charts, and intelligence reports; maintained comprehensive intelligence records and distributed actionable intelligence to units.

Customer Service Representative at Sitel

Processed payments, tracked online orders, and coordinated replacements/refunds; guided customers through issue resolution and managed high-volume calls with professionalism.

Computer Repair Technician at Bizdex.Com

Conducted assessments, repairs, and on-site maintenance of computers and hardware; diagnosed issues, communicated solutions, and performed testing of restored systems.

Computer Technician at Sitel

Provided expert troubleshooting to callers from government agencies and corporations; guided effective resolution steps and maintained clear customer communication.

Computer Technician (Level 2) at Sitel

Guided fellow agents on policy/procedure adherence; supported managers in performance evaluations and team development.

Learning Specialist at Sitel

Recruited and trained new employees for two clients; enhanced training materials; delivered supplemental training and used varied instructional methods.