Available to hire
Hi! I’m Annie Nathalie Keroack Morrison, a detail-oriented medical office coordinator with extensive experience in appointment scheduling, medical records management, and insurance coordination. I thrive in fast-paced healthcare settings, balancing multiple tasks with accuracy and professional courtesy. In my free time, I enjoy learning new software and improving patient experiences.
I’m highly organized, proficient in French, and adept with Microsoft Office and medical software. I’m eager to contribute my operational and administrative skills to a collaborative, patient-centered team.
Experience Level
Language
English
Fluent
French
Advanced
Work Experience
Medical Records Coordinator/VA Contact at FryeCare Health / Duke LifePoint - FryeCare Cardiology
September 1, 2021 - PresentReceive, review, and process medical release requests per HIPAA guidelines; send requested records; upload records to correct charts; manage access to external vendors and EPI networks; use HSRM to access VA members’ records.
Financial Counselor - Pain Mgmt Dept at Emerge Ortho
March 1, 2021 - September 1, 2021Verify insurance coverage; contact patients regarding outstanding balances; arrange payment plans as needed; communicate written and verbal information to team and providers.
PreCert Coordinator - FryeCare Cardiology at FryeCare Health / Duke LifePoint Health
April 1, 2019 - March 31, 2021Obtain prior authorization for scheduled diagnostic tests and procedures; document interactions with patients, doctors, staff, and carriers to prevent delays.
Front Desk Practice Specialist at Urgent Care of Mountain View
December 1, 2018 - March 1, 2019Greet and register patients; maintain accurate demographics; verify insurance eligibility; collect copays; copy, fax, or email documentation; balance end-of-day.
ER Registrar - PRN at Blue Ridge Health - Morganton Campus
October 1, 2018 - January 1, 2019Register patients; update demographics; scan insurance cards; ensure accuracy; collect ED co-payments.
PCP Referral Coordinator / Eastern Region at Mission Health - McDowell
February 1, 2016 - July 1, 2018Data entry for demographics and referrals; manage referral orders via EMR/fax; print and send supporting documents; coordinate between primary care, specialists, and patients; assist coworkers with documentation and charting.
Parental Caregiver at Self-employed
April 1, 2011 - December 31, 2016At-home caregiver for elderly family members, managing daily care needs and medical appointments.
Receiving Associate at Walmart SuperCenter 959
June 1, 2008 - June 1, 2010Receive merchandise, reconcile with invoices, prepare damaged items for credit, maintain clean receiving area.
Inventory Associate at Walmart SuperCenter 959
June 1, 2010 - June 1, 2011Count store and backroom inventory daily to ensure accuracy; collaborate with team to maintain counts.
Assistant Work Comp Coordinator / Legal Liaison at Broward Orthopedic Specialists
January 1, 2006 - April 1, 2008Data entry of demographics and work comp details; transmit documentation to adjusters, employers, claimants, physicians, and attorneys; support appointments and records; establish a paperless practice workflow.
Cashier / Front End Associate at Lowe's Home Improvement
November 1, 2022 - September 1, 2025Assist customers at checkout; process payments; maintain front end area and assist customers with product inquiries.
Education
Bachelor of Business Administration at American InterContinental University
February 1, 2011 - January 14, 2026Qualifications
Industry Experience
Healthcare, Professional Services, Retail
Experience Level
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