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I am a versatile Virtual Assistant and Customer Support Specialist with over 6 years of experience delivering high-quality client service in banking, events, and administrative settings. I excel at CRM and ticketing systems, data entry, scheduling, and clear online communications, consistently turning inquiries into solutions and keeping detailed records in fast-paced remote environments. Known for reliability and adaptability, I thrive in cross-time-zone collaboration and strive to elevate customer satisfaction and business operations through empathetic support, proactive problem solving, and a professional approach.…I am a versatile Virtual Assistant and Customer Support Specialist with over 6 years of experience delivering high-quality client service in banking, events, and administrative settings. I excel at CRM and ticketing systems, data entry, scheduling, and clear online communications, consistently turning inquiries into solutions and keeping detailed records in fast-paced remote environments. Known for reliability and adaptability, I thrive in cross-time-zone collaboration and strive to elevate customer satisfaction and business operations through empathetic support, proactive problem solving, and a professional approach.

Olawale Binuyo

Cinematographer, Photographer, Video Editor, +3

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I am a versatile Virtual Assistant and Customer Support Specialist with over 6 years of experience delivering high-quality client service in banking, events, and administrative settings. I excel at CRM and ticketing systems, data entry, scheduling, and clear online communications, consistently turning inquiries into solutions and keeping detailed records in fast-paced remote environments. Known for reliability and adaptability, I thrive in cross-time-zone collaboration and strive to elevate customer satisfaction and business operations through empathetic support, proactive problem solving, and a professional approach.…I am a versatile Virtual Assistant and Customer Support Specialist with over 6 years of experience delivering high-quality client service in banking, events, and administrative settings. I excel at CRM and ticketing systems, data entry, scheduling, and clear online communications, consistently turning inquiries into solutions and keeping detailed records in fast-paced remote environments. Known for reliability and adaptability, I thrive in cross-time-zone collaboration and strive to elevate customer satisfaction and business operations through empathetic support, proactive problem solving, and a professional approach.

Available to hire

I am a versatile Virtual Assistant and Customer Support Specialist with over 6 years of experience delivering high-quality client service in banking, events, and administrative settings. I excel at CRM and ticketing systems, data entry, scheduling, and clear online communications, consistently turning inquiries into solutions and keeping detailed records in fast-paced remote environments.

Known for reliability and adaptability, I thrive in cross-time-zone collaboration and strive to elevate customer satisfaction and business operations through empathetic support, proactive problem solving, and a professional approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Yoruba

Fluent

Work Experience

Customer Support Specialist / Virtual Assistant (Universal Banker) at Standard Chartered Bank

October 1, 2019 - January 1, 2024

Assisted in creating customer FAQs and self-service guides, reducing inbound queries by 25%. Handled high-volume client communications via email, calls, and digital channels, ensuring issue resolution within SLAs. Recognized for outstanding virtual service delivery and top 10% quality assurance scores. Supported international clients across multiple time zones, ensuring consistent brand experience. Handled escalated complaints professionally, achieving 90% first-contact resolution. Delivered virtual support to 60+ customers daily with a 95% satisfaction rating.

Administrative and Client Relations Manager at ONLYYOU Events & Studios

February 1, 2019 - July 1, 2019

Managed client relations portfolio of 50+ corporate and individual clients with 98% satisfaction and retention. Coordinated scheduling, documentation, and database management, improving office workflow efficiency by 30% through CRM and cloud-based tools. Coordinated virtual meetings, travel and event logistics, and handled confidential administrative duties with discretion. Implemented administrative systems for bookings, payments, and task tracking with 90% tracking accuracy. Enhanced customer satisfaction and event quality by resolving client issues swiftly and professionally.

Media Support Assistant (Cinematographer) at TSTV Africa

June 1, 2017 - October 1, 2018

Managed digital media assets, footage logs, and client files, improving team efficiency by 25% through organized cloud storage and version control. Supported video editing and content management tasks using Adobe Premiere Pro, Canva, and Google Workspace, enhancing post-production workflow. Created and maintained detailed reports, call sheets, and digital archives, contributing to streamlined project management and improved record-keeping. Handled client communication, project updates, and deliverable tracking, maintaining a 98% client satisfaction rate for timely and professional support. Collaborated with creative and administrative teams to ensure consistent brand messaging and quality standards across visual and written content.