I am an adaptable administrative professional with experience across hospitality, luxury transportation, and corporate settings. I excel at front-desk operations, high-volume communications, scheduling, and meticulous record-keeping, consistently delivering high-quality customer service and ensuring smooth day-to-day operations. I also bring hands-on leadership experience in supervising staff, optimizing inventory and costs, and resolving customer issues. I am expanding my expertise in AI training and business management studies to support data-informed and process-driven decision-making. Beyond operations, I enjoy designing and content creation, backed by a portfolio on Behance, which reflects my eye for detail in leaflets, brochures, and branding materials while maintaining a user-focused approach to delivery.

Abdus Samad Khan Mukit

I am an adaptable administrative professional with experience across hospitality, luxury transportation, and corporate settings. I excel at front-desk operations, high-volume communications, scheduling, and meticulous record-keeping, consistently delivering high-quality customer service and ensuring smooth day-to-day operations. I also bring hands-on leadership experience in supervising staff, optimizing inventory and costs, and resolving customer issues. I am expanding my expertise in AI training and business management studies to support data-informed and process-driven decision-making. Beyond operations, I enjoy designing and content creation, backed by a portfolio on Behance, which reflects my eye for detail in leaflets, brochures, and branding materials while maintaining a user-focused approach to delivery.

Available to hire

I am an adaptable administrative professional with experience across hospitality, luxury transportation, and corporate settings. I excel at front-desk operations, high-volume communications, scheduling, and meticulous record-keeping, consistently delivering high-quality customer service and ensuring smooth day-to-day operations. I also bring hands-on leadership experience in supervising staff, optimizing inventory and costs, and resolving customer issues. I am expanding my expertise in AI training and business management studies to support data-informed and process-driven decision-making.

Beyond operations, I enjoy designing and content creation, backed by a portfolio on Behance, which reflects my eye for detail in leaflets, brochures, and branding materials while maintaining a user-focused approach to delivery.

See more

Language

Bengali
Fluent
Hindi
Fluent

Work Experience

Shop Manager at Express Grill and Catering Limited
December 1, 2025 - Present
Oversee daily restaurant operations, supervise and train staff to maintain service standards, coordinate front- and back-of-house functions, and foster teamwork. Manage inventory, ordering, and cost control while ensuring food safety and hygiene; handle customer inquiries, complaints, and special requests professionally.
Administrator at Servss Ltd
July 1, 2025 - Present
Deliver exceptional customer service by greeting and assisting residents, guests, and visitors. Manage daily front desk operations with high-volume calls, emails, and walk-in inquiries; ensure secure building access. Schedule appointments, address concerns, escalate where needed, and maintain accurate records of visitor logs and maintenance requests.
Administrative Assistant at Royalty Chauffeurs
June 1, 2025 - November 30, 2025
Coordinate luxury transportation operations including chauffeur scheduling, vehicle assignments, route optimisation, and multi-channel reservation processing. Maintain confidential client records, driver logs, and operational documentation; process invoices, track payments, and support financial reporting.
Assistant Manager and Customer Service Associate at Silverstone Cannock Ltd
September 1, 2022 - June 30, 2025
Process customer orders, address queries, handle complaints, and resolve issues to maintain high customer satisfaction. Record transactions with suppliers, supervise 7–8 staff, ensure smooth front- and back-of-house coordination, and onboard new employees.

Education

BA (Hons) Business Management at University Of Wolverhampton
January 11, 2030 - January 14, 2026
HSC (Business Studies) at Moulvibazar Govt College
January 1, 2015 - January 1, 2017
SSC (Business Studies) at Shah Helal High School
January 1, 2015 - January 1, 2015

Qualifications

Level 2 Certification in Customer Service
January 11, 2030 - January 14, 2026
SIA Licence (Security Profession)
January 11, 2030 - January 14, 2026

Industry Experience

Travel & Hospitality, Transportation & Logistics, Professional Services, Retail