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I am a customer support and retention professional with over 6 years of experience in the telecommunications and e-commerce industries. Throughout my career, I have helped enhance customer satisfaction, improve retention rates, and foster positive relationships with clients. My dual expertise in voice and non-voice roles has equipped me to handle diverse customer needs efficiently. I believe in creating an excellent customer experience through effective problem-solving and active communication. My passion for service and dedication to continuous learning enables me to adapt to fast-paced environments and work collaboratively with teams to achieve targets consistently.…I am a customer support and retention professional with over 6 years of experience in the telecommunications and e-commerce industries. Throughout my career, I have helped enhance customer satisfaction, improve retention rates, and foster positive relationships with clients. My dual expertise in voice and non-voice roles has equipped me to handle diverse customer needs efficiently. I believe in creating an excellent customer experience through effective problem-solving and active communication. My passion for service and dedication to continuous learning enables me to adapt to fast-paced environments and work collaboratively with teams to achieve targets consistently.

Michelle Casama

Voiceover Artist, Presenter, Content Producer, +7

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I am a customer support and retention professional with over 6 years of experience in the telecommunications and e-commerce industries. Throughout my career, I have helped enhance customer satisfaction, improve retention rates, and foster positive relationships with clients. My dual expertise in voice and non-voice roles has equipped me to handle diverse customer needs efficiently. I believe in creating an excellent customer experience through effective problem-solving and active communication. My passion for service and dedication to continuous learning enables me to adapt to fast-paced environments and work collaboratively with teams to achieve targets consistently.…I am a customer support and retention professional with over 6 years of experience in the telecommunications and e-commerce industries. Throughout my career, I have helped enhance customer satisfaction, improve retention rates, and foster positive relationships with clients. My dual expertise in voice and non-voice roles has equipped me to handle diverse customer needs efficiently. I believe in creating an excellent customer experience through effective problem-solving and active communication. My passion for service and dedication to continuous learning enables me to adapt to fast-paced environments and work collaboratively with teams to achieve targets consistently.

Available to hire

I am a customer support and retention professional with over 6 years of experience in the telecommunications and e-commerce industries. Throughout my career, I have helped enhance customer satisfaction, improve retention rates, and foster positive relationships with clients. My dual expertise in voice and non-voice roles has equipped me to handle diverse customer needs efficiently.

I believe in creating an excellent customer experience through effective problem-solving and active communication. My passion for service and dedication to continuous learning enables me to adapt to fast-paced environments and work collaboratively with teams to achieve targets consistently.

Language

English

Advanced

Work Experience

Customer Support & Retention Specialist at AMAZON

October 16, 2023 - June 25, 2025

Responsible for managing customer interactions, addressing inquiries, and retaining clients through exceptional service. I implement effective communication strategies to enhance customer satisfaction and solve issues promptly.

Customer Support at TDCX

May 11, 2021 - July 7, 2023

Provided support for hospitality clients via chat, email, and phone Documented interactions and escalated issues as needed Ensured timely and high-quality service

Customer Service Representative at ALORICA

February 11, 2019 - February 10, 2023

Managed high-volume sales and customer support inquiries Assisted with billing issues, technical support, and retention Achieved customer satisfaction and retention targets Experienced in voice and non-voice tasks, flexible schedules

Sales Supervisor at FRANS ENTERPRISES

December 16, 2004 - August 28, 2018

Lead and support the sales team to achieve targets, ensure excellent customer service, manage daily store operations, monitor staff performance, and maintain visual merchandising standards to drive overall store success.