Hi, I’m Emma Kinch. I’m a dedicated Customer Care Agent with over 11 years of experience delivering high-quality support in fast-paced environments. I pride myself on clear, empathetic communication and creating positive experiences for every customer I assist. I enjoy solving problems, analyzing metrics to spot trends, and collaborating with teams to improve processes. I’m passionate about continuous learning and bringing a friendly, proactive approach to every challenge I encounter.…

Emma Kinch

Hi, I’m Emma Kinch. I’m a dedicated Customer Care Agent with over 11 years of experience delivering high-quality support in fast-paced environments. I pride myself on clear, empathetic communication and creating positive experiences for every customer I assist. I enjoy solving problems, analyzing metrics to spot trends, and collaborating with teams to improve processes. I’m passionate about continuous learning and bringing a friendly, proactive approach to every challenge I encounter.…

Available to hire

Hi, I’m Emma Kinch. I’m a dedicated Customer Care Agent with over 11 years of experience delivering high-quality support in fast-paced environments. I pride myself on clear, empathetic communication and creating positive experiences for every customer I assist.

I enjoy solving problems, analyzing metrics to spot trends, and collaborating with teams to improve processes. I’m passionate about continuous learning and bringing a friendly, proactive approach to every challenge I encounter.

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Language

English
Fluent

Work Experience

Customer Care Agent at Wayfair
March 1, 2019 - Present
Handled high-volume customer inquiries via phone, email, live chat, and social media; resolved complex customer issues while maintaining high customer satisfaction; supported management with operational tasks, including metrics analysis and reporting; conducted performance reviews to identify trends and improvement opportunities; contributed to the successful launch of the Wayfair.ie website by supporting process changes and customer readiness.
Customer Care Agent at Vista Payment Solutions Ltd
November 1, 2015 - February 1, 2019
Provided phone-based customer support for mobile phone top-ups using debit and credit cards; processed customer payments accurately while ensuring a secure experience; monitored transactions for potential fraudulent activity and escalated concerns to the fraud team; maintained compliance with payment security standards and internal procedures.

Education

QQI Level 5 – Child care at Ó Fiaich College, Dundalk
January 1, 2012 - January 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Software & Internet, Financial Services, Professional Services, Consumer Goods