Hi, I'm Jepril Pagulon, a results-driven professional with over 7 years in healthcare operations and customer service. I have hands-on experience with EPIC and Order Facilitator, and I specialize in health savings accounts, subrogation, scheduling, and patient services. Recently, I expanded into logistics coordination, handling LTL freight quoting, booking, rebills, and tracking for U.S. clients, with a strong focus on accuracy, efficiency, and on-time delivery. With a proven track record of streamlining workflows and improving operational performance, I excel in communication, problem solving, and client support, consistently delivering faster turnaround times and higher satisfaction. I thrive in fast-paced environments and am committed to continuous learning and cross-functional collaboration to drive results.

Jepril Pagulon

Hi, I'm Jepril Pagulon, a results-driven professional with over 7 years in healthcare operations and customer service. I have hands-on experience with EPIC and Order Facilitator, and I specialize in health savings accounts, subrogation, scheduling, and patient services. Recently, I expanded into logistics coordination, handling LTL freight quoting, booking, rebills, and tracking for U.S. clients, with a strong focus on accuracy, efficiency, and on-time delivery. With a proven track record of streamlining workflows and improving operational performance, I excel in communication, problem solving, and client support, consistently delivering faster turnaround times and higher satisfaction. I thrive in fast-paced environments and am committed to continuous learning and cross-functional collaboration to drive results.

Available to hire

Hi, I’m Jepril Pagulon, a results-driven professional with over 7 years in healthcare operations and customer service. I have hands-on experience with EPIC and Order Facilitator, and I specialize in health savings accounts, subrogation, scheduling, and patient services. Recently, I expanded into logistics coordination, handling LTL freight quoting, booking, rebills, and tracking for U.S. clients, with a strong focus on accuracy, efficiency, and on-time delivery.

With a proven track record of streamlining workflows and improving operational performance, I excel in communication, problem solving, and client support, consistently delivering faster turnaround times and higher satisfaction. I thrive in fast-paced environments and am committed to continuous learning and cross-functional collaboration to drive results.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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Language

English
Fluent

Work Experience

LTL Freight Specialist (Contractor) at GlobalTranz
May 1, 2025 - Present
Coordinate daily LTL shipments for U.S. clients, ensuring precise quotes, documentation, and carrier follow-ups. Provide real-time shipment tracking and proactive problem resolution, minimizing delays and customer escalations. Collaborate with carriers via phone and email to confirm pickups, deliveries, and accessorial requirements. Support rate requests and client updates, achieving a 98% on-time response rate in a fast-paced logistics environment. Maintain comprehensive shipment records and enhance quoting workflows, increasing efficiency by 15%.
Patient Services Senior Representative at Conifer Health Solutions
July 1, 2023 - May 1, 2025
Scheduled and coordinated over 1,000 patient appointments monthly using EPIC and Order Facilitator. Acted as a liaison between patients, healthcare providers, and departments, enhancing scheduling accuracy by 20%. Mentored and trained new employees, streamlining onboarding time by 30%. Ensured compliance with HIPAA and organizational standards for patient data management.
Transactions Analyst at OPTUM
February 1, 2020 - June 1, 2023
Processed and validated hundreds of healthcare claims daily, ensuring accuracy and adherence to payer guidelines. Communicated with insurance companies and law firms to verify claim information, contributing to a 95% claim accuracy rate. Trained junior analysts on process improvements and documentation accuracy. Consistently met and exceeded productivity and quality standards in a metrics-driven environment.
Customer Care Representative at CONDUENT
September 1, 2018 - December 1, 2019
Managed 80–100 inbound calls daily, addressing billing and account inquiries for U.S. customers. Achieved a 95% customer satisfaction score through effective communication and problem-solving. Recognized as a top performer for accuracy, empathy, and adherence to policies.
High School Math Teacher at Marcelo Spinola School
April 1, 2017 - May 1, 2018
Instructed high school students in core mathematics subjects, developing lesson plans and administering assessments. Fostered analytical and problem-solving skills through interactive teaching methods. Supported student improvement through ongoing feedback and mentorship.

Education

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Qualifications

Licensed Professional Teacher – Philippines
January 11, 2030 - January 14, 2026

Industry Experience

Healthcare, Transportation & Logistics, Professional Services, Education