I'm Mai Ellahham, a Master’s student in Computer Engineering with a focus on AI, and I bring 4+ years of hands-on experience as a full-stack developer, QA engineer, and system analyst. I enjoy turning complex healthcare and insurance challenges into scalable, automated solutions that improve accuracy, efficiency, and user satisfaction. Currently pursuing an M.S. in AI Engineering at The Islamic University of Gaza, I’m passionate about building AI-powered rule-based decision engines and conversational systems. I thrive in cross-functional teams, translating business requirements into robust software that supports policy management, claims processing, and clinical workflows across the region.

Mai Ellahham

I'm Mai Ellahham, a Master’s student in Computer Engineering with a focus on AI, and I bring 4+ years of hands-on experience as a full-stack developer, QA engineer, and system analyst. I enjoy turning complex healthcare and insurance challenges into scalable, automated solutions that improve accuracy, efficiency, and user satisfaction. Currently pursuing an M.S. in AI Engineering at The Islamic University of Gaza, I’m passionate about building AI-powered rule-based decision engines and conversational systems. I thrive in cross-functional teams, translating business requirements into robust software that supports policy management, claims processing, and clinical workflows across the region.

Available to hire

I’m Mai Ellahham, a Master’s student in Computer Engineering with a focus on AI, and I bring 4+ years of hands-on experience as a full-stack developer, QA engineer, and system analyst. I enjoy turning complex healthcare and insurance challenges into scalable, automated solutions that improve accuracy, efficiency, and user satisfaction.

Currently pursuing an M.S. in AI Engineering at The Islamic University of Gaza, I’m passionate about building AI-powered rule-based decision engines and conversational systems. I thrive in cross-functional teams, translating business requirements into robust software that supports policy management, claims processing, and clinical workflows across the region.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate

Language

Arabic
Advanced
English
Advanced

Work Experience

Business & System Analyst at FIS Company – Gaza
January 1, 2025 - Present
Led the analysis for eMED Projects including Adjudicator, Core, and Claims systems, spanning insurance policy and settings management, provider contracting and service catalogs, and fraud detection in medical services. Defined and optimized adjudication rules using logical operators and dynamic conditions, improving claim validation accuracy and reducing processing errors. Collaborated with stakeholders to translate business requirements into structured rule-based engines. Analyzed and supported Paltel Insurance System, focusing on eligibility, claims processing, and coverage validation.
QA Engineer at FIS Company – Gaza
January 1, 2023 - Present
Designed and executed 2000+ test cases (manual & automated) using Postman, Python, and Selenium. Contributed to the QA pipeline for major healthcare and insurance products (eMED Medical Insurance, Paltel Insurance System), ensuring compliance with functional and performance requirements.
Software Developer at FIS Company – Gaza
August 1, 2021 - January 1, 2025
Built and refactored web applications used by clinics, hospitals, and insurance companies across Palestine, Jordan, and Libya. Implemented key features: dashboards, reporting, admin panels, search/filter tools. Tech stack: React, ASP.NET, Oracle, JavaScript, Bootstrap.
Backend Engineer (Freelance) at Remote
February 1, 2019 - July 1, 2021
Developed websites with custom CMS features for online stores. Used Node.js, PHP, MySQL for server-side development and integrated payment solutions.
Software Developer Volunteer at The Islamic University of Gaza
August 1, 2018 - August 1, 2021
Mentored 20+ students in Java and Python. Provided assistance in coursework, capstone projects, and competitions.

Education

M.S. in Computer Engineering (AI Engineering Focus) at The Islamic University of Gaza
November 1, 2022 - January 14, 2026
B.A. in Computer Engineering at The Islamic University of Gaza
August 1, 2016 - August 1, 2021

Qualifications

Laravel PHP Framework Web Development
November 1, 2019 - May 1, 2020
Web Developer
May 1, 2020 - August 1, 2020
Python & Django
June 1, 2020 - August 1, 2021

Industry Experience

Healthcare, Financial Services, Professional Services, Software & Internet, Education

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate

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