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I am a dedicated professional with experience in sales and human resources. I excel in customer service, time management, and upholding data confidentiality while supporting team development. I am committed to continuous improvement and effective communication. I am a collaborative team player who thrives in fast-paced environments and enjoys solving problems to improve operational efficiency and client satisfaction.…I am a dedicated professional with experience in sales and human resources. I excel in customer service, time management, and upholding data confidentiality while supporting team development. I am committed to continuous improvement and effective communication. I am a collaborative team player who thrives in fast-paced environments and enjoys solving problems to improve operational efficiency and client satisfaction.

Franca Owusu Akuoko

Content Creator, Copywriter, Project Manager, +2

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I am a dedicated professional with experience in sales and human resources. I excel in customer service, time management, and upholding data confidentiality while supporting team development. I am committed to continuous improvement and effective communication. I am a collaborative team player who thrives in fast-paced environments and enjoys solving problems to improve operational efficiency and client satisfaction.…I am a dedicated professional with experience in sales and human resources. I excel in customer service, time management, and upholding data confidentiality while supporting team development. I am committed to continuous improvement and effective communication. I am a collaborative team player who thrives in fast-paced environments and enjoys solving problems to improve operational efficiency and client satisfaction.

Available to hire

I am a dedicated professional with experience in sales and human resources. I excel in customer service, time management, and upholding data confidentiality while supporting team development. I am committed to continuous improvement and effective communication.

I am a collaborative team player who thrives in fast-paced environments and enjoys solving problems to improve operational efficiency and client satisfaction.

Skills

Microsoft Word

Experience Level

Microsoft Word

Expert

Language

English

Fluent

Work Experience

Sortation Associate at Amazon - DHU2

October 1, 2025 - January 1, 2026

Scanned and sorted incoming packages by ZIP code, destination, or delivery route. Placed items on conveyors, shelves, or pallets according to sorting criteria. Used handheld scanners, conveyor belts, and other automated sorting tools. Followed safety procedures when handling equipment and ensured scanned items matched labels and destinations. Reported and corrected misrouted or damaged packages. Organized sorted loads for delivery partners and maintained a clean, safe work area. Communicated with team leads and co-workers to maintain workflow and supported high-volume periods by adjusting tasks as needed.

Sales Attendant at Cynthia Amponsah Ventures

November 1, 2024 - September 1, 2025

Processed payments through cash registers and mobile money. Maintained cleanliness of sales floor and display cases. Reconciled discrepancies between the register tape and cash drawer totals. Stocked shelves with merchandise to ensure adequate supply of products. Assisted customers in selecting items that best fit their needs. Participated in periodic physical inventories of merchandise. Contributed ideas on how to increase sales volume or improve customer service standards. Greeted customers and provided product information.

HR National Service Personnel at Ghana Cocoa Board

November 1, 2023 - October 1, 2024

Facilitated hiring procedures by assisting with the screening of resumes, setting up interviews, and arranging correspondence with candidates. Kept track of and updated HR databases and employee records while guaranteeing data confidentiality and accuracy. Participated in the planning and directing of workshops and training sessions, fostering the professional growth and skill improvement of staff members. Oversaw a range of administrative responsibilities, such as document preparation, filing, and correspondence, to guarantee effective office operations.