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I’m a results-driven, customer-focused business account manager with a proven track record in financial services. I excel at building and maintaining strong client relationships, exceeding business expectations, and delivering exceptional customer service. I’m seeking to leverage my skills and experience to contribute to the growth and success of a dynamic organization, while continuing to grow professionally.…I’m a results-driven, customer-focused business account manager with a proven track record in financial services. I excel at building and maintaining strong client relationships, exceeding business expectations, and delivering exceptional customer service. I’m seeking to leverage my skills and experience to contribute to the growth and success of a dynamic organization, while continuing to grow professionally.

Kainat Dilawar

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I’m a results-driven, customer-focused business account manager with a proven track record in financial services. I excel at building and maintaining strong client relationships, exceeding business expectations, and delivering exceptional customer service. I’m seeking to leverage my skills and experience to contribute to the growth and success of a dynamic organization, while continuing to grow professionally.…I’m a results-driven, customer-focused business account manager with a proven track record in financial services. I excel at building and maintaining strong client relationships, exceeding business expectations, and delivering exceptional customer service. I’m seeking to leverage my skills and experience to contribute to the growth and success of a dynamic organization, while continuing to grow professionally.

Available to hire

I’m a results-driven, customer-focused business account manager with a proven track record in financial services. I excel at building and maintaining strong client relationships, exceeding business expectations, and delivering exceptional customer service.

I’m seeking to leverage my skills and experience to contribute to the growth and success of a dynamic organization, while continuing to grow professionally.

Language

English

Fluent

Hindi

Fluent

Panjabi, Punjabi

Fluent

Work Experience

Credit Controller at Ingram Micro UK Ltd

May 1, 2021 - June 1, 2025

Credit assessment of existing business clients, establish credit limits based on risk assessments, monitor accounts receivable, generate and send invoices and statements, contact clients regarding overdue payments, escalate to debt collection when needed, maintain records, build client relationships, resolve payment disputes, ensure policy compliance, and collaborate with sales, finance and customer service.

Debt Management Specialist at TSYS Managed Services (EMEA)

July 1, 2020 - May 1, 2021

Manage a portfolio of high-value business accounts with tailored financial solutions, consistently exceed monthly/quarterly targets, develop relationships with key decision-makers, identify and resolve complex client issues, and collect outstanding debt.

Client Services Officer at Lloyds Commercial Banking Group

August 1, 2019 - June 1, 2020

Provide comprehensive account management support to a portfolio of business clients, resolve inquiries and issues promptly, proactively identify upselling opportunities, and maintain deep product knowledge.