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Highly organised and proactive Executive Virtual Assistant with a strong track record supporting senior executives and managing high-volume customer interactions in fully remote, international environments. Skilled in calendar management, inbox management, stakeholder communication, CRM systems, and virtual event coordination.…

Onogu Juliet Ann

Production Assistant, Community Manager, Concept Visualizer, +6

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Highly organised and proactive Executive Virtual Assistant with a strong track record supporting senior executives and managing high-volume customer interactions in fully remote, international environments. Skilled in calendar management, inbox management, stakeholder communication, CRM systems, and virtual event coordination.…

Available to hire

Highly organised and proactive Executive Virtual Assistant with a strong track record supporting senior executives and managing high-volume customer interactions in fully remote, international environments. Skilled in calendar management, inbox management, stakeholder communication, CRM systems, and virtual event coordination.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Chinese

Intermediate

English

Fluent

Work Experience

Customer Care Representative at HK Harper Ltd.

April 1, 2026 - Present

Provided customer advisory and support services to 100+ clients daily through online communication channels, consistently meeting service quality benchmarks. Handled complex customer concerns with empathy and professionalism, escalating where appropriate and ensuring timely resolution through cross-team collaboration. Maintained accurate CRM records and service documentation to support continuous service improvement. Guided customers through available services with clear, responsive communication to improve engagement and satisfaction.

Remote Personal Assistant to CEO at Ibukun Ogunsola

January 1, 2026 - Present

Provide high-level executive support to the CEO, including calendar management, travel arrangements, and email correspondence. Coordinate and prepare agendas for meetings, ensuring the CEO is fully briefed with key information and priorities. Conduct research, compile reports, and summarize findings to support decision-making and strategic initiatives. Manage virtual events, webinars, and product launches, coordinating logistics and communications across teams. Streamline administrative processes, increasing executive efficiency and ensuring deadlines are consistently met.

Virtual Assistant at PeakOne Limited

October 1, 2025 - Present

Provided high-level executive support, managing calendars, travel, and email correspondence to optimize leadership productivity. Organized and coordinated virtual meetings and events, preparing agendas and briefing materials to streamline decision-making. Conducted online research and reporting, providing actionable insights that informed strategic initiatives and product launches. Assisted with online events and product launches, ensuring seamless communication and logistical execution across global teams. Implemented efficient workflows and organizational systems that enhanced team collaboration and overall operational effectiveness.

Personal Assistant to CEO at Ibukun Ogunsola

January 1, 2025 - April 1, 2026

Managed the CEO’s calendar, correspondence, and scheduling across multiple time zones, ensuring no conflicts and full preparation ahead of commitments. Coordinated and facilitated webinars, virtual events, and stakeholder meetings—from agenda preparation through action-point follow-up. Conducted research and produced briefing reports to support business decisions. Handled confidential information with discretion and identified process improvements to increase administrative efficiency.

Virtual Client Chat Support Representative at PeakOne Limited

October 1, 2024 - January 1, 2026

Delivered real-time customer support across multiple communication channels, managing several simultaneous conversations while maintaining quality. Resolved customer enquiries, complaints, and order-related issues promptly, driving measurable improvements in customer satisfaction. Recorded customer interactions accurately in the CRM system and contributed insights to service improvement initiatives.

Executive Visual Assistant at PeakOne Limited

October 1, 2024 - Present

Manage complex executive calendars, scheduling meetings across multiple time zones. Coordinate domestic and international travel, including itineraries, accommodation, and logistics. Prepare executive-level reports, presentations, and briefing documents for meetings and reviews.

Executive Administrative Assistant at Healing Everywhere LLC

April 1, 2024 - September 30, 2025

Managed executive schedules, travel, and email correspondence with precision. Coordinated virtual meetings and online events, providing all materials and ensuring seamless execution. Assisted with internal projects, research, and reporting to improve workflow efficiency. Maintained organized digital filing and documentation systems for easy executive access.

Executive Assistant Intern at Healing Anywhere LLC

April 1, 2024 - September 30, 2024

Supported senior executives with calendar management and scheduling of high-priority meetings. Coordinated travel plans and detailed itineraries to ensure smooth executive travel. Prepared reports, briefs, and presentations for executive decision-making.

Customer Support Volunteer at SHEIN

January 1, 2023 - January 1, 2024

Assisted customers with product selection, order processing, and shipment tracking in a voluntary capacity. Maintained accurate records of customer orders and enquiries and supported promotional and engagement activities.