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Hi, I'm Shawn. I'm a dynamic professional with 5+ years of experience working remotely and in call center environments, delivering responsive customer service and effective problem solving. I have open availability and a proactive approach to making a lasting impression as a collaborative member of your staff. I’m excited to bring my communication skills and adaptability to your team.…

Shawn White

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Hi, I'm Shawn. I'm a dynamic professional with 5+ years of experience working remotely and in call center environments, delivering responsive customer service and effective problem solving. I have open availability and a proactive approach to making a lasting impression as a collaborative member of your staff. I’m excited to bring my communication skills and adaptability to your team.…

Available to hire

Hi, I’m Shawn. I’m a dynamic professional with 5+ years of experience working remotely and in call center environments, delivering responsive customer service and effective problem solving.

I have open availability and a proactive approach to making a lasting impression as a collaborative member of your staff. I’m excited to bring my communication skills and adaptability to your team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Remote CSR at ServiceTitan

September 1, 2025 - February 1, 2026

Set up appointments for customers via the client's panel; assess, identify, and schedule HVAC, Plumbing, and Electrical service needs. Generate work orders for emergency/same-day service; handle PII; maintain member profiles and FAQs for future reference. Meet weekly/monthly statistics goals.

Webinar Host/Tech Support at Beacon Live

August 1, 2024 - Present

Set up webinars for law firms using Zoom, MS Teams and Slack; provide technical support during webinars, including PowerPoint and AV setup; casual/on-call schedule.

Remote Concierge & CSR at American Express

October 1, 2022 - August 1, 2024

Assisting with purchases of tickets, clothing, dining reservations and other goods in the US and international markets. Handle PII and conduct transactions on behalf of clients; maintain member profiles online with partnered vendors (Tock, OpenTable, Ticketmaster, and Resy). Meet weekly/monthly statistics; overnight availability as needed.

CSR at Tribute Technology

May 1, 2022 - August 1, 2022

Creating legal documents for mortuaries and funeral homes; assisting with online database setup, access, and instructions; selling software to mortuaries across the United States.