I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals. I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.

Liliana Leite

I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals. I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.

Available to hire

I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals.

I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.

See more

Language

Portuguese
Fluent
English
Advanced
Spanish; Castilian
Advanced
Italian
Beginner

Work Experience

Customer Support at Concentrix, Porto
October 1, 2025 - Present
Assisted users and drivers via chat and phone calls, ensuring fast, efficient, and solution-oriented support. Clarified questions, handled complaints, tracked requests in real time, and ensured a positive platform experience. Focused on clear communication, empathy, and meeting quality metrics.
Content Moderation at Concentrix, Porto
November 1, 2024 - October 1, 2025
Analysis and review of videos, comments, and profiles, ensuring compliance with Community Guidelines. Identified sensitive content, enforced policies, made quick decisions, and maintained a safe environment for users. Focused on quality, accuracy, and collaborative teamwork to ensure consistent results.
Store Manager at Bakery Café La Portuguesa
March 1, 2019 - May 1, 2024
Customer service, beverage preparation, and table service, ensuring a welcoming and efficient environment. Responsible for inventory monitoring and cash register operations. Supported training and onboarding of new team members.

Education

Bachelor’s Degree in English Studies at University of Salamanca, Spain
January 11, 2030 - July 1, 2024
High School - Languages and Humanities track at High School in Maia, Oporto
January 11, 2030 - July 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Media & Entertainment, Travel & Hospitality, Retail