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I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals. I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.…I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals. I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.

Liliana Leite

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I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals. I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.…I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals. I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.

Available to hire

I am a hardworking person, committed to learning whatever is necessary to perform any role. My sense of responsibility, organization, and adaptability allow me to face challenges with confidence and find effective solutions. I work well both in a team and independently, and I am committed to contributing to the achievement of established goals.

I learn quickly and easily adapt to new software and digital tools. I am detail-oriented, curious, proactive, communicative, empathetic, and I rely on critical thinking to navigate complex tasks.

Skills

Microsoft Powerpoint

Microsoft Word

Microsoft Excel

Experience Level

Microsoft Powerpoint

Expert

Microsoft Word

Expert

Microsoft Excel

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Advanced

Italian

Beginner

Work Experience

Customer Support at Concentrix, Porto

October 1, 2025 - Present

Assisted users and drivers via chat and phone calls, ensuring fast, efficient, and solution-oriented support. Clarified questions, handled complaints, tracked requests in real time, and ensured a positive platform experience. Focused on clear communication, empathy, and meeting quality metrics.

Content Moderation at Concentrix, Porto

November 1, 2024 - October 1, 2025

Analysis and review of videos, comments, and profiles, ensuring compliance with Community Guidelines. Identified sensitive content, enforced policies, made quick decisions, and maintained a safe environment for users. Focused on quality, accuracy, and collaborative teamwork to ensure consistent results.

Store Manager at Bakery Café La Portuguesa

March 1, 2019 - May 1, 2024

Customer service, beverage preparation, and table service, ensuring a welcoming and efficient environment. Responsible for inventory monitoring and cash register operations. Supported training and onboarding of new team members.