Available to hire
I am a results-driven Technical Account Manager and Solutions Engineer with 5+ years of experience delivering SaaS implementations, AI-driven automation, and complex API integrations. I have a proven track record of improving operational efficiency, reducing manual workloads, and designing scalable workflows. I excel at automating business processes using AI and low-code platforms, and collaborating with engineering teams to deliver production-ready solutions.
I adapt business requirements into technical architectures that enhance customer adoption, retention, and platform performance. I thrive in cross-functional settings, coordinating with product, engineering, and customer success teams to drive measurable outcomes.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Account Manager at Amazing Business Results - Canada
March 1, 2025 - September 1, 2025Engineered 15+ ETL-style data pipelines using Python, REST APIs, and webhooks to ingest, clean, and normalize multi-source client data. Built GPT-style AI assistants for contract analysis and lead engagement, reducing manual review time by 70%. Developed a contract-analysis AI assistant that parsed PDFs, analyzed historical account data, and automated ownership recommendations, reducing manual review time. Created reusable AI templates and automation frameworks that reduced onboarding time by 30%. Designed SQL dashboards and relational schemas that improved operational visibility and reduced reporting time. Identified and resolved 200+ data anomalies, including schema mismatches, payroll errors, and sync failures. Created reusable integration templates and Git-based documentation that reduced onboarding time.
AI Automation Expert at Zoho Technologies - India
April 1, 2024 - February 1, 2025Designed and optimized AI-powered CRM workflows using Zia, improving prediction accuracy and reducing manual review time by 40%. Built and refined prompt logic for Zia conversational and predictive components, improving contextual accuracy by 30%. Developed AI-assisted content and reporting workflows, reducing time spent on briefs, summaries and QA by 25%. Created reusable AI prompt frameworks and templates adopted by 70+ engineers, improving consistency and output quality. Troubleshot advanced model behavior by analyzing training data, validating predictions, and correcting schema inconsistencies. Partnered with product teams to enhance AI features, contributing 10+ improvements to Zia's prediction and recommendation systems. Trained enterprise clients on AI usage and data hygiene to improve model reliability and adoption.
Product Support Engineer at Zoho Technologies - India
August 1, 2021 - May 1, 2024Built custom low-code apps and automated workflows using Zoho Creator, SQL, and API integrations. Designed CRM data models and automated pipelines improving lead routing accuracy by 35%. Conducted exploratory data analysis using logs, SQL queries, and Jupyter-style tools to diagnose anomalies. Authored 50+ reusable scripts and troubleshooting guides, reducing repetitive tickets by 25%. Supported integrations with Shopify, QuickBooks, Google Ads, and ERP-style systems.
Technical Support Engineer at Zoho Technologies - India
January 1, 2021 - August 1, 2021Configured workflows, integrations, and data pipelines for global SaaS customers. Resolved cross-product data issues involving CRM, email parsing, and authentication.
Technical Account Manager at Amazon Business Results - Canada
March 1, 2025 - September 1, 2025Engineered 15+ ETL-style data pipelines using Python, REST APIs, and webhooks to ingest, clean, and normalize multi-source client data; enabled data-driven decision making for client outcomes.
AI Automation Expert at Zoho Technologies
April 1, 2024 - February 1, 2025Designed and optimized AI-powered CRM workflows using Zia; improved prediction accuracy and reduced manual review time by 40%. Built AI-assisted content and reporting workflows and reusable prompt frameworks adopted by 70+ engineers; trained enterprise clients on AI usage and data hygiene to improve model reliability.
Product Support Engineer at Zoho Technologies
August 1, 2021 - May 1, 2024Built CRM data models and automated pipelines; improved lead routing accuracy by 35%. Performed exploratory data analysis using logs, SQL, and Jupyter; authored 50+ reusable scripts and troubleshooting guides; supported integrations with Shopify, QuickBooks, Google Ads, and ERP-style systems.
Technical Support Engineer at Zoho Technologies
January 1, 2021 - August 1, 2021Configured workflows, integrations, and data pipelines for global SaaS customers; resolved cross-product data issues involving CRM, email parsing, and authentication.
Technical Account Manager at Amazing Business Results- Canada
March 1, 2025 - September 1, 2025Built AI-powered workflow automation systems using Python and OpenAI APIs, reducing manual lead qualification tasks by 50%. Developed AI agents to automate customer communication and response generation, improving response efficiency by 40%. Designed and deployed API-based automation pipelines connecting CRM systems, marketing tools, and analytics platforms. Built predictive workflow prototypes that analyzed customer behavior patterns to support lead scoring and retention strategies. Documented solution architecture and produced technical reports used by leadership for AI implementation strategy. Collaborated with engineering teams to debug integrations and improve system performance, reducing workflow errors by 30%.
Sr Solutions Engineer at Zoho Technologies- India
June 1, 2023 - February 1, 2025Designed and implemented enterprise automation solutions across CRM, finance, and support systems, supporting 100+ business clients. Developed API-driven integrations between SaaS platforms, improving data synchronization accuracy by 35%. Built AI-assisted reporting and workflow automation prototypes, enabling faster operational insights for customer teams. Delivered technical product demonstrations and proof-of-concepts, contributing to successful client onboarding and platform adoption. Optimized system performance and automation pipelines, reducing workflow processing time by 25%. Partnered with product and engineering teams to identify automation opportunities and improve product scalability.
Product Support Engineer at Zoho Technologies- India
January 1, 2021 - May 1, 2023Resolved 500+ complex technical issues related to CRM automation, APIs, and integrations. Identified workflow inefficiencies and implemented automation improvements that reduced support requests by 20%. Assisted in secure API configuration and integration deployments for enterprise clients. Built internal documentation and knowledge base articles to streamline troubleshooting and onboarding processes. Collaborated with product teams to test new automation features and improve system reliability.
Education
Bachelor of Technology in Computer Science and Engineering at Hyderabad Institute of Technology and Management
September 1, 2017 - June 1, 2021Bachelor of Technology in Computer Science and Engineering at Hyderabad Institute of Technology and Management
September 1, 2017 - June 1, 2021Bachelor of Technology in Computer Science and Engineering at Hyderabad Institute of Technology and Management
September 1, 2017 - June 1, 2021Qualifications
Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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