I am a caring, meticulous, and dedicated administrator with a Certificate IV in Accounting and Bookkeeping and a Certificate IV in Health Administration. Over the last three years, I have worked across CS Education, Mulgrave Private Hospital, Jewellery Valuations Australia, Better Living Home Care and the MCHRI, handling confidential documents, data entry, and customer service with a high level of professionalism. I am an effective communicator who is friendly and compassionate, always aiming to exceed customer expectations. I thrive in team environments, manage multiple tasks under pressure, and strive to deliver accurate administrative support, confidentiality, and strong organisational skills.

Sultana Razia

I am a caring, meticulous, and dedicated administrator with a Certificate IV in Accounting and Bookkeeping and a Certificate IV in Health Administration. Over the last three years, I have worked across CS Education, Mulgrave Private Hospital, Jewellery Valuations Australia, Better Living Home Care and the MCHRI, handling confidential documents, data entry, and customer service with a high level of professionalism. I am an effective communicator who is friendly and compassionate, always aiming to exceed customer expectations. I thrive in team environments, manage multiple tasks under pressure, and strive to deliver accurate administrative support, confidentiality, and strong organisational skills.

Available to hire

I am a caring, meticulous, and dedicated administrator with a Certificate IV in Accounting and Bookkeeping and a Certificate IV in Health Administration. Over the last three years, I have worked across CS Education, Mulgrave Private Hospital, Jewellery Valuations Australia, Better Living Home Care and the MCHRI, handling confidential documents, data entry, and customer service with a high level of professionalism.

I am an effective communicator who is friendly and compassionate, always aiming to exceed customer expectations. I thrive in team environments, manage multiple tasks under pressure, and strive to deliver accurate administrative support, confidentiality, and strong organisational skills.

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Language

English
Fluent

Work Experience

Administrator at CS Education
August 1, 2025 - Present
Prepare invoices using Xero; provide administrative support to teachers, including provision of stationary, printing and scanning tutorial materials; assist with academic processes such as marking student answers and organizing test papers; manage filing systems to ensure accurate record-keeping; ensure professional compliance with child safety protocols; perform additional administrative tasks with initiative.
Administration Officer at Mulgrave Private Hospital
September 1, 2022 - February 1, 2023
Scanning large volumes of paper-based patient medical records; compiling and tracking the patient’s files in the WEBPAS system; creating and closing new volumes of records when required in the WEBPAS system; filing medical records according to company standard.
Administrator at Jewellery Valuations Australia
May 1, 2021 - September 1, 2022
Administer certification of jewellery; describe and document all criteria across customer jewellery with care; photograph jewellery; file and register valuation; liaise with customers.
Data Entry Assistant at Better Living Home Care
September 1, 2021 - November 1, 2021
Assisted with the migration of data to CRM system Lumery; Excel data entry with rigorous accuracy checks; resolved discrepancies and obtained additional information for incomplete documents; maintained regular communication with service team.
Administrative Assistant (Volunteer) at Monash Centre for Health Research and Implementation (MCHRI)
March 1, 2018 - March 1, 2019
Liaison with clinical and research staff for patient record collection; scanning and archiving patient records; working effectively within a team environment.
Volunteer Educator at Dandenong Neighbourhood House, Dandenong, VIC
May 1, 2016 - December 1, 2016
Assist in the development and delivery of computer knowledge skills; hands-on training provided on Word processing and Excel spreadsheets; tailored computer training program for diverse people; maintain patience, active listening and empathy.

Education

Certificate IV Accounting and Bookkeeping at Holmesglen Institute of TAFE, Victoria Australia
January 1, 2024 - January 1, 2024
Certificate IV Health Administration at Holmesglen Institute of TAFE, Victoria Australia
January 1, 2019 - January 1, 2019
Teaching Adult Learners (WPTrain) at Central Institute of Technology, Perth Western Australia
January 1, 2016 - January 1, 2016
Management for a Competitive Edge (MgtEdge) at The International College of Management Sydney (ICMS)
February 1, 2016 - April 1, 2016
Bachelor’s in Business Administration (BBA) at American International University of Bangladesh, Dhaka, Bangladesh
January 1, 2002 - January 1, 2006

Qualifications

Working with Children Check (Volunteer)
January 11, 2030 - January 15, 2026
Current Driver's License
January 11, 2030 - January 15, 2026

Industry Experience

Healthcare, Education, Professional Services, Other