I am writing to express my interest in an administrative or office-based role within your organisation. After more than 20 years with BT Group, where I specialised in commission design, analysis, and governance, I made the decision to take voluntary redundancy at the end of 2024 to explore a new chapter. Over the past year, I have taken on the role of General Manager at The Faulkner Bar & Restaurant, where I have been responsible for operations, finance, and marketing. While this experience has allowed me to further develop my leadership, organisational, and customer service skills, I have realised that my strengths, and passion lie within structured, analytical, and administrative environments. I am also finding 45 hours on my feet a bit of a challenge so find the work/life balance in an admin role more attractive. I am organised, driven, and people-focused, with a proven history of streamlining processes, improving compliance, and increasing efficiency. I’m now looking for an opportunity to rejoin a professional office environment where I can contribute to a team’s success and make a meaningful impact through my operational and administrative expertise. I would welcome the opportunity to discuss how my background and skills could benefit your team. Thank you for taking the time to consider my application, and I look forward to hearing from you. Yours sincerely, Rachael Kershaw

Rachael Kershaw

I am writing to express my interest in an administrative or office-based role within your organisation. After more than 20 years with BT Group, where I specialised in commission design, analysis, and governance, I made the decision to take voluntary redundancy at the end of 2024 to explore a new chapter. Over the past year, I have taken on the role of General Manager at The Faulkner Bar & Restaurant, where I have been responsible for operations, finance, and marketing. While this experience has allowed me to further develop my leadership, organisational, and customer service skills, I have realised that my strengths, and passion lie within structured, analytical, and administrative environments. I am also finding 45 hours on my feet a bit of a challenge so find the work/life balance in an admin role more attractive. I am organised, driven, and people-focused, with a proven history of streamlining processes, improving compliance, and increasing efficiency. I’m now looking for an opportunity to rejoin a professional office environment where I can contribute to a team’s success and make a meaningful impact through my operational and administrative expertise. I would welcome the opportunity to discuss how my background and skills could benefit your team. Thank you for taking the time to consider my application, and I look forward to hearing from you. Yours sincerely, Rachael Kershaw

Available to hire

I am writing to express my interest in an administrative or office-based role within your organisation. After more than 20 years with BT Group, where I specialised in commission design, analysis, and governance, I made the decision to take voluntary redundancy at the end of 2024 to explore a new chapter. Over the past year, I have taken on the role of General Manager at The Faulkner Bar & Restaurant, where I have been responsible for operations, finance, and marketing. While this experience has allowed me to further develop my leadership, organisational, and customer service skills, I have realised that my strengths, and passion lie within structured, analytical, and administrative environments. I am also finding 45 hours on my feet a bit of a challenge so find the work/life balance in an admin role more attractive.
I am organised, driven, and people-focused, with a proven history of streamlining processes, improving compliance, and increasing efficiency. I’m now looking for an opportunity to rejoin a professional office environment where I can contribute to a team’s success and make a meaningful impact through my operational and administrative expertise.
I would welcome the opportunity to discuss how my background and skills could benefit your team. Thank you for taking the time to consider my application, and I look forward to hearing from you.
Yours sincerely,
Rachael Kershaw

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Language

English
Fluent

Work Experience

General Manager / Marketing Manager at The Faulkner Bar & restaurant
March 1, 2025 - Present
Overseeing the day-to-day running of the venue, including recruiting, training and scheduling staff. I manage all marketing for the venue, including email campaigns, events, promotions, Trip Advisor and social media, maintaining a strong public reputation. I implement The Faulkner service criteria to ensure exceptional guest service, and address complaints promptly and professionally. I plan and deliver private events, group bookings and special occasions. I manage daily takings, banking and cashing up procedures. I manage budgets and labour costs, analyze weekly sales data to drive profitability, and collaborate with kitchen and bar teams on menu development, pricing and trend-led offerings.
Enterprise Commission & Design Manager / Pay Plan & Design Manager at BT Group
November 1, 2019 - December 1, 2024
Personally responsible for an annual budget of £7M and collectively responsible for £120M to ensure optimum ROI through the design and management of commission frameworks, governance and risk analysis. Led a team of commission analysts and administrators to produce accurate end-to-end monthly payments, manage queries and drive insights in weekly stakeholder calls. Coordinated with brands such as Samsung, Apple and Microsoft to secure over £200k per annum to fund staff incentives, driving incremental sales and revenue per unit. Provided strategic insight to Directors and Senior Managers, identifying performance trends and turning objectives into revenue growth.
Enterprise Commission Management & Administration (Small business and EE business retail) at BT PLC
July 1, 2017 - October 1, 2019
End-to-end commission administration and management for multiple sales functions spanning around 500 FTE. Streamlined processes and policies during the BT-EE merger, including HR policy reviews, terms and conditions alignment and change management. Maintained strong stakeholder management with Senior Leaders and Directors, delivering weekly feedback forums and ensuring ongoing engagement with sales cohorts.
Business Sales at EE
February 1, 2015 - June 1, 2017
Managed existing customer retention and new B2B acquisition for EE and BT product portfolios. Achieved stretch targets while maintaining excellent NPS scores. Brand advocate for Samsung, delivering internal training sessions on devices.
Operations Trainer & Offshore Service Partner Manager at EE (T-Mobile / Orange) UK
October 1, 2012 - January 1, 2015
Trained operations teams and managed offshore service partner relationships in the UK, with a three-month secondment to Durban, SA. Supported EE consumer sales channels and contributed to process improvements and service delivery.
Consumer Sales Advisor at T-Mobile (Latter merged with Orange to form EE)
July 1, 2004 - September 1, 2012
Provided consumer sales advisory, built customer relationships, and supported brand advocacy for Samsung devices; contributed to high levels of customer satisfaction and top-quintile 'Your-Say' results.

Education

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Qualifications

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Industry Experience

Telecommunications, Retail, Travel & Hospitality, Professional Services, Media & Entertainment