Available to hire
I am an IT professional with over 16 years of experience in IT operations, ITSM, and infrastructure management. I specialize in ServiceNow ITOM Discovery and ITOM Visibility, cloud integration (Azure, AWS), and cross-functional collaboration to ensure high uptime and optimal performance.
I am a self-motivated problem solver with hands-on scripting (Python, JavaScript), automation, and monitoring experience. I enjoy helping teams optimize IT operations and delivering reliable, scalable solutions.
Skills
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Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
ServiceNow ITOM Technical Consultant at Einar & Partners
January 1, 2023 - December 1, 2024Managed and monitored IT infrastructure for clients using ServiceNow ITOM Discovery (IP-based discovery and integrations) across cloud and on-prem technologies such as Microsoft Azure, VMware, AWS, and integrations with third-party technologies like Intune, ensuring high availability and performance. Implemented and maintained ServiceNow ITOM Visibility (Discovery), automating detection and mapping of infrastructure assets. Collaborated with cross-functional teams to deliver optimized solutions and seamless ServiceNow integrations.
Field Support Technician (Customer Facing) at AVASO
June 1, 2022 - November 1, 2022Provided onsite technical support, leveraging ServiceNow ITSM to manage incidents (TASK and INC). Supported both MacOS and Windows 10 environments, troubleshooting a range of IT issues.
Self-Employed / Independent Learning
November 1, 2020 - April 1, 2022Relocated to the Netherlands and dedicated time to professional growth and adaptation. Completed courses such as Javascript Web Development, Python Language, and ServiceNow System Administrator. QA and testing using Selenium WebDriver.
Management Control Tool Analyst (ITSM) at PCSmart Group
November 1, 2019 - July 1, 2020ITSM analyst responsible for configuring and managing BMC Helix and Service Manager tools. Assisted in integrating ITSM practices, enhancing operational efficiency.
IT Consultant, Pre-Sales IT at Grupo Neixar SAS
June 1, 2017 - July 1, 2019Led pre-sales consulting and technical support for BMC Truesight Operation Management Solutions. Installed and configured infrastructure monitoring solutions, providing key insights for clients’ IT operations.
IT Consultant at Soluciones en TI
January 1, 2016 - May 1, 2017Provided consultancy services in infrastructure management and network monitoring using BMC tools.
Network Administrator at Charcuteria Venezolana, C.A.
August 1, 2008 - December 1, 2015Administered network and server infrastructure across multiple platforms (Windows, Linux, OSX).
Education
Associate Degree in Computer Science at Instituto Universitario Jesús Obrero
January 1, 2003 - January 1, 2021Qualifications
ServiceNow ITOM Training – ServiceNow NowLearning
January 11, 2030 - January 15, 2026ServiceNow Micro-Certification - Configure the CMDB & CMDB Health – ServiceNow NowLearning
January 11, 2030 - January 15, 2026Scrum Fundamentals Certified – SCRUMstudy
January 11, 2030 - January 15, 2026Linux Administrator LPIC-1
January 11, 2030 - January 15, 2026MySQL, Oracle SQL, PL/SQL (Udemy)
January 11, 2030 - January 15, 2026Python 3, QA Automation Testing with Selenium WebDriver
January 11, 2030 - January 15, 2026JavaScript, React + Firebase
January 11, 2030 - January 15, 2026MongoDB, HTML, CSS
January 11, 2030 - January 15, 2026Industry Experience
Computers & Electronics, Software & Internet, Professional Services
This web page was developed by me using HTML, CSS, and JS for the frontend and Python with Django for the backend
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