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I'm Yajaira Martinez, a dedicated professional with over 15 years of experience in customer service, education, and administration. I thrive in public-facing roles and pride myself on strong communication skills in English and Spanish, as well as meticulous attention to detail. I am passionate about community service and helping diverse users access the services they need. I'm currently pursuing a BA in Business and Management at Bath Spa University while working part-time. I aim to contribute to Macclesfield Library's mission of delivering exceptional service to the local community by combining my experience in education, administration, and customer engagement.…I'm Yajaira Martinez, a dedicated professional with over 15 years of experience in customer service, education, and administration. I thrive in public-facing roles and pride myself on strong communication skills in English and Spanish, as well as meticulous attention to detail. I am passionate about community service and helping diverse users access the services they need. I'm currently pursuing a BA in Business and Management at Bath Spa University while working part-time. I aim to contribute to Macclesfield Library's mission of delivering exceptional service to the local community by combining my experience in education, administration, and customer engagement.

Yajaira Martinez

Marketing Strategist, Content Creator, Content Designer, +2

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I'm Yajaira Martinez, a dedicated professional with over 15 years of experience in customer service, education, and administration. I thrive in public-facing roles and pride myself on strong communication skills in English and Spanish, as well as meticulous attention to detail. I am passionate about community service and helping diverse users access the services they need. I'm currently pursuing a BA in Business and Management at Bath Spa University while working part-time. I aim to contribute to Macclesfield Library's mission of delivering exceptional service to the local community by combining my experience in education, administration, and customer engagement.…I'm Yajaira Martinez, a dedicated professional with over 15 years of experience in customer service, education, and administration. I thrive in public-facing roles and pride myself on strong communication skills in English and Spanish, as well as meticulous attention to detail. I am passionate about community service and helping diverse users access the services they need. I'm currently pursuing a BA in Business and Management at Bath Spa University while working part-time. I aim to contribute to Macclesfield Library's mission of delivering exceptional service to the local community by combining my experience in education, administration, and customer engagement.

Available to hire

I’m Yajaira Martinez, a dedicated professional with over 15 years of experience in customer service, education, and administration. I thrive in public-facing roles and pride myself on strong communication skills in English and Spanish, as well as meticulous attention to detail. I am passionate about community service and helping diverse users access the services they need.

I’m currently pursuing a BA in Business and Management at Bath Spa University while working part-time. I aim to contribute to Macclesfield Library’s mission of delivering exceptional service to the local community by combining my experience in education, administration, and customer engagement.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Marketing Officer at Zenith School of Studies

August 1, 2024 - February 28, 2025

Provided academic guidance and support to students through application processes; Created and maintained student databases; Responded to enquiries and prepared documentation for student queries; Developed marketing strategies and managed social media presence.

Kitchen Team Member at Weston Park Care Home

February 1, 2022 - Present

Delivered excellent customer service to residents and their families; Maintained accurate records and documentation systems; Collaborated effectively as part of a multi-disciplinary team; Liaised with external contractors and service providers; Supervised meal organization and maintained high standards during shifts.

Restaurant Manager & Co-owner at La Caldera Restaurant

September 1, 2011 - June 30, 2016

Managed all aspects of customer service operations; Handled telephone enquiries and resolved customer issues; Supervised staff and coordinated daily operations; Managed supplier relationships and payment processing.

Lawyer - Labour Courts at Judicial Circuit, Valencia, Venezuela

June 1, 2012 - August 31, 2014

Provided public assistance and responded to legal enquiries; Prepared detailed documentation and maintained case files; Used computer systems (Juris 2000) for data entry and record management; Created monthly statistical reports using Excel; Coordinated with team members and attended regular meetings.

University Lecturer - International Law at Universidad de Carabobo, Valencia, Venezuela

November 1, 2009 - October 31, 2014

Delivered engaging presentations to diverse student groups; Developed lesson plans and educational materials; Provided individual support and tutoring to students; Assessed student progress through various evaluation methods; Conducted workshops on specialized legal topics.