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I am a dynamic and customer-focused professional with diverse experience across consumer-facing roles. I am passionate about helping people and building strong relationships, and I take pride in understanding customer needs and exceeding expectations. My background has shaped my excellent communication skills, collaborative approach, and ability to adapt to different situations, which I’m eager to bring into a banking environment. I thrive on creating positive experiences for customers and am dedicated to delivering the highest level of service in every interaction. I value teamwork, continuous learning, and applying a friendly, proactive attitude to contributions that help clients feel supported and confident in their financial decisions.…I am a dynamic and customer-focused professional with diverse experience across consumer-facing roles. I am passionate about helping people and building strong relationships, and I take pride in understanding customer needs and exceeding expectations. My background has shaped my excellent communication skills, collaborative approach, and ability to adapt to different situations, which I’m eager to bring into a banking environment. I thrive on creating positive experiences for customers and am dedicated to delivering the highest level of service in every interaction. I value teamwork, continuous learning, and applying a friendly, proactive attitude to contributions that help clients feel supported and confident in their financial decisions.

Luchiana Abboud Brossard

Actress, Voiceover Artist, Presenter, +2

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I am a dynamic and customer-focused professional with diverse experience across consumer-facing roles. I am passionate about helping people and building strong relationships, and I take pride in understanding customer needs and exceeding expectations. My background has shaped my excellent communication skills, collaborative approach, and ability to adapt to different situations, which I’m eager to bring into a banking environment. I thrive on creating positive experiences for customers and am dedicated to delivering the highest level of service in every interaction. I value teamwork, continuous learning, and applying a friendly, proactive attitude to contributions that help clients feel supported and confident in their financial decisions.…I am a dynamic and customer-focused professional with diverse experience across consumer-facing roles. I am passionate about helping people and building strong relationships, and I take pride in understanding customer needs and exceeding expectations. My background has shaped my excellent communication skills, collaborative approach, and ability to adapt to different situations, which I’m eager to bring into a banking environment. I thrive on creating positive experiences for customers and am dedicated to delivering the highest level of service in every interaction. I value teamwork, continuous learning, and applying a friendly, proactive attitude to contributions that help clients feel supported and confident in their financial decisions.

Available to hire

I am a dynamic and customer-focused professional with diverse experience across consumer-facing roles. I am passionate about helping people and building strong relationships, and I take pride in understanding customer needs and exceeding expectations. My background has shaped my excellent communication skills, collaborative approach, and ability to adapt to different situations, which I’m eager to bring into a banking environment.

I thrive on creating positive experiences for customers and am dedicated to delivering the highest level of service in every interaction. I value teamwork, continuous learning, and applying a friendly, proactive attitude to contributions that help clients feel supported and confident in their financial decisions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

French

Fluent

Work Experience

Contact Centre Representative at TD Bank

July 1, 2025 - Present

Provide high-volume inbound customer support for TD Bank clients through EasyLine; assist customers with account inquiries, balances, transactions, payments, and general banking questions; verify customer identity and handle sensitive financial information in compliance with privacy, security, and fraud-prevention policies; educate clients on TD products and digital banking tools; document interactions across multiple banking systems; resolve issues with professionalism and empathy.

Beauty Advisor at Sephora

May 1, 2023 - June 1, 2025

Understand clients' beauty goals and recommend suitable products and services; provide customized beauty services including makeup application and skincare treatments; demonstrate product applications; manage bookings and rebooking; drive customer engagement and contribute to store sales goals.

Barista and Cashier at LA FABRIQUE DE BAGEL

August 1, 2022 - October 1, 2023

All-rounder handling the cash register, espresso machine, and meal prepping while delivering exceptional customer service; excels in a high-stress, fast-paced environment.

Cheffe caissière / Team Leader at IGA Le Duke Sobeys

September 1, 2022 - May 1, 2023

Team leader: managing the team to boost motivation and productivity, tutoring new members, and assisting with scheduling; Customer service: handling returns and problem-solving with a calm attitude; Cashier: operating cash & self-service; maintaining tidy spaces; additional task: counting cash registers at shift end.

Barista and Cashier at Café Bistro Van Houtte

October 1, 2021 - August 1, 2022

All-rounder barista: preparing a range of hot and cold beverages and handling the cash register; delivering friendly, efficient service.

Manager at Antabli

August 1, 2020 - October 1, 2021

Actively listening to and meeting employees' and clients' needs; coaching and training new team members; improving onboarding processes.

Freelance Makeup Artist at Beirut

March 1, 2018 - July 1, 2020

Providing makeup services for special occasions such as weddings and graduations; client consultations and on-site application.

Cheffe caissière at IGA Le Duke Sobeys

September 1, 2022 - May 1, 2023

Team leader: managing the team to boost motivation & productivity, tutoring new members, and assisting with preparing the work schedule; customer service: handling returns, problem solving with a calm and positive attitude; cashier: operating the cash & self-service, while memorizing hundreds of codes to better perform, and keeping the space tidy and clean; additional task: counting multiple cash registers at the end of every shift.