Available to hire
Hi there! I’m Jacqueline, a multi-skilled administrative and content professional based in Santolan, Pasig City. Over the years I’ve supported executives and teams across digital media, operations, and HR, helping turn complex tasks into clear, actionable workflows. I enjoy blending organization with creativity—managing YouTube content workflows, building Canva visuals for campaigns, and keeping projects on track while delivering reliable, friendly support.
Beyond the desk, I’m passionate about collaborating with diverse partners, learning new tools, and delivering practical solutions that boost efficiency and engagement. I thrive in fast-paced environments and love turning ideas into concrete plans that drive results for brands and teams I believe in.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Administrative Assistant / Virtual Assistant at To The Power Of You
August 1, 2024 - January 1, 2026Assist the CEO with tasks, perform administrative operations, basic accounting, and content creation on Facebook for To The Power Of You and Circular Seed. Familiar with Xero Accounting Tool, Hubdoc, HelloUpSoul CRM, YouTube, Facebook Meta; created Wix Website; Canva content design.
Content Manager at Collab Asia (Collab Inc)
August 1, 2023 - June 1, 2025Develop extensive knowledge of navigating the YouTube CMS, review video content, identify trends and success strategies to increase claim numbers, watch time, and views. Organise data in Excel/Google Suite; manage Digital Rights Management; input creator assets in internal dashboards; YouTube certifications for Channel Management, Music, and Music Rights.
Assistant Recruiter / Appointment Setter at Outsource Accelerator
November 1, 2022 - July 1, 2023Pre-screened Nurses for Travel Nursing openings; performed inbound/outbound calls, scheduled recruitment appointments, chat responses, and data entry. Assisted CEO requests for Indeed and Vivian applicants.
Office Assistant / Admin Assistant at Collab Asia Philippines
July 1, 2019 - December 1, 2022Performed administrative tasks, processed reimbursements, budget proposals; created compliance information sheet for YouTube guidelines; liaised with vendors and agencies; assisted in HR tasks; managed Google Workspace, Slack, BambooHR; updated Omni dashboard and CMS for YouTube certifications.
Quality Control / Channel Manager at Freedom! Manila Inc.
May 2, 2016 - December 1, 2018Responded to emails; copyright appeals and claims; channel reviews for partners; ensured compliance with YouTube policies; familiar with Google AdSense and content ID; YouTube Certified for Channel Management, Music, Music Rights.
Quality Analyst for Medical Account at ECEnterprises Manila Group Inc.
November 1, 2011 - March 1, 2014Monitored calls for HIPAA compliance; gathered data and documentation; validated reporting; coordinated agent coaching submissions to Florida operations.
Customer Service Representative at WNS Phils
September 1, 2008 - November 1, 2009Provided information on mobile plans; troubleshooting; ensured customer satisfaction.
Customer Service Representative / Supervisor Assistant at APAC Philippines
February 1, 2007 - May 1, 2008Delivered customer service; supported supervisor; prepared reports; handled escalation calls.
Health Care Associate / TeleTech at Phils Health Care
August 1, 2006 - February 1, 2007Provided information on Health Care Plans, Benefits, and Coverage; gathered data on policy changes.
Collections Associate at HSBC / HSB C/ DPP Phils
December 1, 2004 - July 1, 2006Collected payments; offered payment plans; maintained customer accounts.
Executive Secretary to the President at Online Post Production Company
December 1, 2000 - August 1, 2002Provided executive support to the president; managed schedules and correspondence.
Sales Coordinator at Online Post Production Company
March 1, 2000 - December 1, 2000Handled sales coordination and client communications; supported project coordination.
Receptionist / Exhibit Guide at Club Panoly Resorts
May 1, 1998 - February 1, 2000Front desk duties; greeting guests; guided exhibit tours and events.
Assistant Recruiter, Appointment Setter at Outsource Accelerator
November 1, 2022 - July 1, 2023Pre-screened nurses for travel nursing opportunities, conducted inbound/outbound calls, scheduled recruitment appointments, managed chat responses, sent job proposals, and performed data entry. Supported CEO requests for Indeed and Vivian applicants.
Office Assistant / Administrator at Collab Asia Philippines
July 1, 2019 - December 31, 2022Performed administrative tasks, processed reimbursements and budget proposals; created a compliance information sheet for YouTube guidelines and channel review processes; supported brand deals campaigns, influencer outreach, budgets, logistics, and reports; liaised with vendors and agencies; managed meetings and calendar scheduling; administered Google Workspace, Slack, and BambooHR; updated Omni dashboard, Airtable, and CMS for YT certifications; prepared monthly expense reports; provided HR logistics.
Quality Control / Client Services at MCN Freedom! Manila Inc.
May 2, 2016 - December 1, 2018Responded to emails (Salesforce, Odesk); resolved Zendesk inquiries about copyright appeals/claims; ensured SLA adherence; performed YouTube analytics; conducted channel reviews for partners; addressed copyright issues, content moderation across website, livestream, and social media; familiar with Google AdSense; YouTube policies; YouTube certifications in Channel Management, Music, and Music Rights.
Quality Analyst (Medical Account) at ECEnterprises Manila Group Inc. (Home-based)
November 1, 2011 - March 1, 2014Monitored calls to ensure HIPAA compliance; gathered data/documentation; checked reporting of side effects and policy changes; reviewed calls for agent coaching; calibration via email with Florida ops.
Customer Service Representative at WNS Philippines
September 1, 2008 - November 1, 2009Provided information on mobile plans and services; performed troubleshooting; escalated to UK Tech Department when needed.
Customer Service Representative, Supervisor Assistant at APAC Phils
February 1, 2007 - May 1, 2008Provided information for newspaper accounts, payments, and billing inquiries; assisted team supervisor with reports and escalation calls; supported daily operations and coordination.
Health Care Associate at TeleTech Phils
August 1, 2006 - February 1, 2007Provided information on patient health care plans, benefits, and coverage; collected data and documentation; assisted in agent coaching.
Collections Associate at HSBC (C/H DPP Phils)
December 1, 2004 - July 1, 2006Gathered updated information for late payments; offered payment plans; monitored calls; supported calibration processes via email for agent coaching; familiar with Google AdSense.
Administrative Assistant at To The Power Of You
August 1, 2024 - January 1, 2026Assist the CEO with tasks, perform administrative operations, basic accounting, and content creation on Facebook for To The Power Of You and Circular Seed; familiar with Xero, Hubdoc, HelloUpSoul CRM; created a Wix website; Canva content design; general admin duties.
Content Manager at Collab Asia Philippines (Collab Inc)
August 1, 2023 - June 1, 2025Develop knowledge of YouTube CMS, manage assets, review video content, identify trends and success strategies to improve claims, watch time, and views; organize data in Excel/Google Suite; YouTube certified for Channel Management, Music, and Music Rights; familiar with Google AdSense and Content ID.
Assistant Recruiter at Outsource Accelerator
November 1, 2022 - July 1, 2023Pre-screened Nurses for Travel Nursing openings; inbound/outbound calls; scheduled recruitment appointments; data entry; assisted CEO with Indeed and Vivian applicants.
Office Administrator at Collab Asia Philippines
July 1, 2019 - December 1, 2022Performed administrative tasks, processed reimbursements, budget proposals; created a compliance information sheet for YouTube guidelines; assisted in brand deals campaigns; liaison with vendors; scheduled meetings; admin for Google Workspace, Slack, BambooHR; updated Omni dashboard, Airtable, Collab PH CMS; submitted monthly expense reports; HR tasks and event logistics; office facilities; YouTube certifications.
Quality Analyst at MCN Freedom! Manila Inc.
May 1, 2016 - December 1, 2018Reviewed channels for partners joining Freedom!; handled copyright/fair-use issues; familiar with YouTube policies, AdSense, and Content ID; YouTube certified for Channel Management, Music, and Music Rights.
Healthcare Associate at TeleTech Philippines
August 1, 2006 - February 1, 2007Provided information on Health Care Plans, Benefits, and Coverage; gathered data and documentation; calibration via email to Florida operations for coaching.
Collections Associate at HSBC / DPP Philippines
December 1, 2004 - July 1, 2006Gained updated information from delinquent customers; offered payment plans; managed calls and collections.
Education
BS Nutrition & Dietetics at Centro Escolar University Manila
October 1, 1997 - January 16, 2026BS Nutrition & Dietetics at Centro Escolar University Manila
October 1, 1997 - March 16, 2026BS Nutrition & Dietetics at Centro Escolar University Manila
January 11, 2030 - October 1, 1997NCIII – Fine Dining and Barista Training at PIVO Technical School
March 1, 2014 - March 16, 2026Qualifications
Civil Service Sub-Professional Passer
January 11, 2030 - January 16, 2026NCIII - Fine Dining and Barista Training
March 1, 2014 - January 16, 2026YouTube Certified (Channel Management, Music, Music Rights)
January 11, 2030 - January 16, 2026YouTube Certification - Channel Management
January 11, 2030 - March 16, 2026YouTube Certification - Music
January 11, 2030 - March 16, 2026YouTube Certification - Music Rights
January 11, 2030 - March 16, 2026YouTube Certification
January 1, 2026 - March 16, 2026NCIII – Fine Dining and Barista Training
March 1, 2014 - March 16, 2026YouTube Certification
January 11, 2030 - March 16, 2026Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Healthcare, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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