Chris Willoughby

Support AT&T’s GenAI initiative to modernize operations using agentic AI and intelligent automation. Design and prototype UI/UX experiences in Figma and Adobe Creative Suite for enterprise-scale AI tools; develop and maintain enterprise design systems with WCAG accessibility; collaborate with cross-functional teams to integrate AI-driven automation into workflows; lead and mentor design and development teams; drive redesigns to improve efficiency and handoff to React.

Defined the design language for the Back Office Reskin, integrating Material UI with a Figma-based design system. Led design reviews, conducted user testing and stakeholder interviews to validate design solutions for back-office tools. Ensured accessibility (WCAG) and alignment with company design systems. Contributed to AEM-based component libraries and rebuilt front-end architecture (CSS to SCSS) with an npm-based Design System. Created interactive Figma prototypes to align stakeholders and streamline React handoff. Mapped complex workflows in Miro and led usability testing; managed design sprints in JIRA.

Led UX design for back-office and customer-facing tools, defined UX strategies, and conducted usability testing. Created wireframes and high-fidelity prototypes, ensured WCAG compliance, and partnered with product and engineering teams to deliver accessible, scalable experiences. Contributed to design system improvements and collaborated on cross-functional design reviews and stakeholder interviews.