Hi, I’m Ivana Krumova, a motivated and reliable professional with experience in customer service roles. I excel at clear communication, multitasking, and delivering high-quality support in fast-paced environments. I’ve contributed as a sales assistant and in content control, sales, and client-facing roles across Bulgaria and Spain, always bringing a positive attitude and a commitment to helping colleagues and customers. I enjoy learning new tools and collaborating with teams to achieve great results.…

Ivana Plamenova Krumova

Hi, I’m Ivana Krumova, a motivated and reliable professional with experience in customer service roles. I excel at clear communication, multitasking, and delivering high-quality support in fast-paced environments. I’ve contributed as a sales assistant and in content control, sales, and client-facing roles across Bulgaria and Spain, always bringing a positive attitude and a commitment to helping colleagues and customers. I enjoy learning new tools and collaborating with teams to achieve great results.…

Available to hire

Hi, I’m Ivana Krumova, a motivated and reliable professional with experience in customer service roles. I excel at clear communication, multitasking, and delivering high-quality support in fast-paced environments.

I’ve contributed as a sales assistant and in content control, sales, and client-facing roles across Bulgaria and Spain, always bringing a positive attitude and a commitment to helping colleagues and customers. I enjoy learning new tools and collaborating with teams to achieve great results.

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Skills

Experience Level

Microsoft Office
Expert
CRM
Intermediate

Language

Bulgarian
Fluent
Spanish; Castilian
Fluent
English
Advanced

Work Experience

Sports Animator at Fun Point – KA Consult
June 1, 2023 - September 30, 2023
Provided recreational sports activities, engaged participants, ensured safety, and supported event logistics in a dynamic customer-facing environment.
Content Control Specialist with Spanish and English at TELUS Bulgaria
June 1, 2024 - January 31, 2025
Worked in the Operations department performing content quality control and moderation in Spanish and English, collaborating with cross-functional teams to ensure accuracy and adherence to standards.
Sales Assistant at H&M Hennes & Mauritz, Plovdiv Plaza Mall
May 1, 2025 - August 31, 2025
Provided customer service, sales support, store operations, and contributed to visual merchandising and team goals.

Education

Primary School at Nuestra Señora de Belén, Murcia, Spain
January 1, 2007 - December 31, 2016
Secondary Education at St. Cyril and Methodius Secondary School, Vidin, Bulgaria
January 1, 2016 - December 31, 2019
High School at High school foreign languages "Yordan Radichkov", Vidin, Bulgaria
January 1, 2021 - December 31, 2022
Secondary Education at St. Kliment Ohridski Secondary School, Plovdiv, Bulgaria
January 1, 2022 - December 31, 2024
Bachelor in Applied Linguistics (Spanish and English) at Paisii Hilendarski University of Plovdiv
January 1, 2025 - January 17, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Retail, Media & Entertainment, Other

Skills

Experience Level

Microsoft Office
Expert
CRM
Intermediate