Melanie Roux
I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles.
About
I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles. I am people-focused and passionate about ethical, human-centered technology that supports learning, communication and real-world needs.
I bring hands-on experience in applied AI experimentation, workflow optimization and digital systems, complemented by a calm, detail-driven working style. I seek opportunities that combine organizational expertise, clear voice communication and emerging AI systems to foster ethical growth in emotional intelligence.
- 23 years' experience
- Joined January 2026
Skills· 12
Languages
- EnglishFluent
- AfrikaansFluent
Industry experience
- Financial Services
- Professional Services
- Education
- Software & Internet
- Other
- Media & Entertainment
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Work experience· 7 roles
Underwrite new business and amendments in short-term insurance (Personal Lines). Manage renewals, quotes, compliance, and unpaid accounts (29 Providers). Demonstrated autonomy and efficiency in a fully remote environment.
Delivered underwriting across multiple short-term products (Santam Binder, OMI, & Echelon, CIA). Ensure compliance and accuracy in client files. Transitioned to remote roles for greater flexibility and independence.
Manage the Short-term Department, managing compliance and client files. Produced monthly management reports and handled staff matters. Balanced underwriting with leadership and client liaison responsibilities.
Education
Certifications and awards
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