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I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles. I am people-focused and passionate about ethical, human-centered technology that supports learning, communication and real-world needs. I bring hands-on experience in applied AI experimentation, workflow optimization and digital systems, complemented by a calm, detail-driven working style. I seek opportunities that combine organizational expertise, clear voice communication and emerging AI systems to foster ethical growth in emotional intelligence.…I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles. I am people-focused and passionate about ethical, human-centered technology that supports learning, communication and real-world needs. I bring hands-on experience in applied AI experimentation, workflow optimization and digital systems, complemented by a calm, detail-driven working style. I seek opportunities that combine organizational expertise, clear voice communication and emerging AI systems to foster ethical growth in emotional intelligence.

Melanie Roux

Writer, Voiceover Artist, Content Creator, +7

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I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles. I am people-focused and passionate about ethical, human-centered technology that supports learning, communication and real-world needs. I bring hands-on experience in applied AI experimentation, workflow optimization and digital systems, complemented by a calm, detail-driven working style. I seek opportunities that combine organizational expertise, clear voice communication and emerging AI systems to foster ethical growth in emotional intelligence.…I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles. I am people-focused and passionate about ethical, human-centered technology that supports learning, communication and real-world needs. I bring hands-on experience in applied AI experimentation, workflow optimization and digital systems, complemented by a calm, detail-driven working style. I seek opportunities that combine organizational expertise, clear voice communication and emerging AI systems to foster ethical growth in emotional intelligence.

Available to hire

I am a versatile professional with 20+ years in insurance underwriting, executive support, and office management, now transitioning into remote and AI-adjacent roles. I am people-focused and passionate about ethical, human-centered technology that supports learning, communication and real-world needs.

I bring hands-on experience in applied AI experimentation, workflow optimization and digital systems, complemented by a calm, detail-driven working style. I seek opportunities that combine organizational expertise, clear voice communication and emerging AI systems to foster ethical growth in emotional intelligence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Afrikaans

Fluent

Work Experience

Senior Underwriter at Origin Financial Services

July 1, 2022 - Present

Underwrite new business and amendments in short-term insurance (Personal Lines). Manage renewals, quotes, compliance, and unpaid accounts (29 Providers). Demonstrated autonomy and efficiency in a fully remote environment.

Underwriter at PSG Hermanus

April 1, 2020 - June 30, 2022

Delivered underwriting across multiple short-term products (Santam Binder, OMI, & Echelon, CIA). Ensure compliance and accuracy in client files. Transitioned to remote roles for greater flexibility and independence.

Office Manager / Underwriter at Netco Risk Management

July 1, 2017 - March 31, 2020

Manage the Short-term Department, managing compliance and client files. Produced monthly management reports and handled staff matters. Balanced underwriting with leadership and client liaison responsibilities.

Executive Brokers Assistant & Office Manager at Table Bay Financial Services

October 31, 2015 - June 30, 2017

Coordinated diary, appointments, and client on-boarding. Produced Excel quote comparisons and ensured FAIS compliance Supported debt collection and premium recovery.

Executive Personal Assistant and Office Manager at Aries Financial Services

March 1, 2012 - December 31, 2015

Personal Assistant & Office Manager to owner/director of Aries Financial Services, who also owned Condo Homes (Construction Company).

Executive Personal Assistant and Office Manager at Steph Estcourt & Associates

October 1, 2014 - February 28, 2012

Supported MD with life and investment administration. Ensured FAIS compliance and managed client on-boarding. Coordinated diary and appointment.

Various Earlier Positions at Various Companies

February 6, 1996 - September 30, 2004

Pro‑Vision Financial Services — Managing Assistant / Office Manager (Liberty Life) Venn‑Sure Consulting — PA to four insurance consultants (Liberty Life) Auto Trader Magazine — Tele‑sales (part‑time) Aida Real Estates — Receptionist → Junior Secretary → Director’s Assistant INTERNATIONAL EXPERIENCE – UK - 1996 – 1998 Customer service and hospitality roles at Harrods, Sabrewatch Security & various pubs Developed adaptability and cross‑cultural communication skills.