Hi, I’m Farah Diba Ramadhan, a results-driven CRM & lifecycle marketing specialist focused on turning data into measurable growth. I’ve built and optimized CRM programs across e-commerce platforms, driving engagement, reactivation, and revenue through personalized journeys across Email, Push, In-App, and WhatsApp. I love collaborating with product, marketing, and analytics teams to design scalable, data-informed campaigns that boost customer lifetime value while keeping the customer experience at the heart of everything I do. In my work, I lead segmentation, automation, and A/B testing to maximize conversions and retention. I’m passionate about turning complex data into clear strategy, building repeatable processes, and delivering tangible results for brands across Indonesia and beyond.

Farah Diba Ramadhan

Hi, I’m Farah Diba Ramadhan, a results-driven CRM & lifecycle marketing specialist focused on turning data into measurable growth. I’ve built and optimized CRM programs across e-commerce platforms, driving engagement, reactivation, and revenue through personalized journeys across Email, Push, In-App, and WhatsApp. I love collaborating with product, marketing, and analytics teams to design scalable, data-informed campaigns that boost customer lifetime value while keeping the customer experience at the heart of everything I do. In my work, I lead segmentation, automation, and A/B testing to maximize conversions and retention. I’m passionate about turning complex data into clear strategy, building repeatable processes, and delivering tangible results for brands across Indonesia and beyond.

Available to hire

Hi, I’m Farah Diba Ramadhan, a results-driven CRM & lifecycle marketing specialist focused on turning data into measurable growth. I’ve built and optimized CRM programs across e-commerce platforms, driving engagement, reactivation, and revenue through personalized journeys across Email, Push, In-App, and WhatsApp. I love collaborating with product, marketing, and analytics teams to design scalable, data-informed campaigns that boost customer lifetime value while keeping the customer experience at the heart of everything I do.

In my work, I lead segmentation, automation, and A/B testing to maximize conversions and retention. I’m passionate about turning complex data into clear strategy, building repeatable processes, and delivering tangible results for brands across Indonesia and beyond.

See more

Language

English
Advanced

Work Experience

Senior CRM & Campaign Specialist at Little Joy Indonesia
November 1, 2023 - March 1, 2025
Led CRM and lifecycle marketing programs across e-commerce channels (TikTok Shop, Shopee, Tokopedia) to drive product sales, retain customers, and reactivate dormant users. Built segmentation models, automated 60% of manual CRM processes, and delivered campaigns that increased GMV by up to 25%. Improved email open rates by 15% and CTR by 18% through content optimization. Planned and executed lifecycle campaigns via Email, Push, In-App, and WhatsApp, reaching over 3 million users; collaborated closely with marketing and e-commerce teams to align CRM with sales goals.

Education

Add your educational history here.

Qualifications

Marketing Strategy Specialist
April 1, 2021 - August 1, 2021
Digital Marketing & Strategy Internship
April 1, 2021 - August 1, 2021
Marketing Services Professional Certification
January 11, 2030 - January 19, 2026

Industry Experience

Retail, Software & Internet, Professional Services, Other