Available to hire
I’m Ashwini Gunaga, a Waterloo-based engineer with a B.Eng. in Electronics & Communication and a 3-year track record in DevOps troubleshooting, firmware optimization, and scalable software design. I hold an open work permit valid through August 2028 and am excited to contribute to a collaborative technical team.
As a cross-functional contributor, I’ve supported QA, DevOps, and R&D across projects, managed sprint planning with Jira, and delivered clear technical documentation and empathetic client support in fast-paced environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Support and Crew Member at Eleven Foods Incorporated
February 1, 2023 - PresentProvided high-quality customer service in a fast-paced environment while meeting performance metrics. Assisted customers with digital ordering systems, troubleshooting kiosk issues, app errors, and payment problems. Demonstrated strong multitasking, problem-solving, and conflict-resolution skills. Delivered clear communication while resolving customer concerns quickly and accurately. Maintained up-to-date product and process knowledge to support customer inquiries.
Member of Technical Staff I R&D at Mavenir Systems Pvt Ltd
September 1, 2021 - July 31, 2022Cross-Functional Technical Support: Collaborated with QA, technical, and DevOps teams to drive root cause analysis and resolve critical technical issues, ensuring high availability of R&D systems. Agile Project Management: Planned sprints and tracked issues using Jira, delivering precise technical documentation to streamline development workflows. Customer-Centric Troubleshooting: Applied deep technical troubleshooting to resolve complex system escalations in high-volume support environments.
Software Engineering Technical Analyst at Ribbon Communications
July 1, 2019 - September 30, 2021System Integration & Development: Engineered scalable VoIP/SIP/SRTP modules and real-time media systems, ensuring seamless integration within complex hardware/software structures. DevOps Collaboration: Partnered with DevOps and QA teams to debug deployment failures, optimize system performance, and accelerate the resolution of technical bottlenecks. Scalable Engineering Practices: Leveraged Kubernetes for container orchestration and Git for version control within Agile/Scrum/Kanban frameworks to deliver robust, scalable software solutions.
Member of Technical Staff I, R&D at Mavenir Systems Pvt Ltd
September 1, 2021 - July 1, 2022Cross-Functional Technical Support: coordinated QA, technical, and DevOps to drive root cause analysis and resolve critical technical issues, ensuring high availability of R&D systems. Agile Project Management: planned sprints and tracked issues with Jira; produced precise technical documentation that streamlined development workflows. Customer-Centric Troubleshooting: applied deep technical troubleshooting skills to resolve complex escalations in high-volume support environments.
Education
Advanced Post-Graduate Diploma, Software Engineering Technician at Conestoga College
April 1, 2024 - December 31, 2024Post-Graduate Certificate, Information Technology Project Management at Conestoga College
April 1, 2024 - December 31, 2024Bachelor of Engineering Electronics and Communication at Visvesvaraya Technological University
April 1, 2015 - July 1, 2019Advanced Post-Graduate Diploma, Software Engineering Technician at Conestoga College
April 1, 2024 - December 1, 2024Post-Graduate Certificate, Information Technology Project Management at Conestoga College
April 1, 2024 - December 1, 2024Bachelor of Engineering Electronics and Communication (accreditation by WES equivalent to Bachelors) at Visvesvaraya Technological University
April 1, 2015 - July 1, 2019Advanced Post-Graduate Diploma, Software Engineering Technician at Conestoga College
April 1, 2024 - December 1, 2024Post-Graduate Certificate, Information Technology Project Management at Conestoga College
April 1, 2024 - December 1, 2024Bachelor of Engineering Electronics and Communication at Visvesvaraya Technological University
April 1, 2015 - July 1, 2019Qualifications
Java Developer – NIIT
January 1, 2022 - January 19, 2026Java Developer – NIIT
January 1, 2022 - January 19, 2026Java Developer
January 1, 2022 - January 19, 2026Industry Experience
Software & Internet, Telecommunications, Manufacturing, Professional Services, Other, Computers & Electronics, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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