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I'm Payam Parastuk, a Senior IT Operations, Application Support, and IT Service Management Consultant with 10+ years of experience supporting mission-critical enterprise platforms in cloud, telecom, and SAP environments. I thrive in 24/7, high-availability settings and enjoy leading cross-functional teams to deliver stable operations, improve incident response, and drive ITIL-based service excellence. Over the years I've managed IT service processes, cloud and data center operations, and stakeholder communication for enterprise customers, including ALDI SÜD, Adidas, Red Bull, Bosch, and BSH. I prefer collaborative, proactive approaches that standardize operations, automate routine tasks, and align IT with business goals.…I'm Payam Parastuk, a Senior IT Operations, Application Support, and IT Service Management Consultant with 10+ years of experience supporting mission-critical enterprise platforms in cloud, telecom, and SAP environments. I thrive in 24/7, high-availability settings and enjoy leading cross-functional teams to deliver stable operations, improve incident response, and drive ITIL-based service excellence. Over the years I've managed IT service processes, cloud and data center operations, and stakeholder communication for enterprise customers, including ALDI SÜD, Adidas, Red Bull, Bosch, and BSH. I prefer collaborative, proactive approaches that standardize operations, automate routine tasks, and align IT with business goals.

Payam Parastuk

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I'm Payam Parastuk, a Senior IT Operations, Application Support, and IT Service Management Consultant with 10+ years of experience supporting mission-critical enterprise platforms in cloud, telecom, and SAP environments. I thrive in 24/7, high-availability settings and enjoy leading cross-functional teams to deliver stable operations, improve incident response, and drive ITIL-based service excellence. Over the years I've managed IT service processes, cloud and data center operations, and stakeholder communication for enterprise customers, including ALDI SÜD, Adidas, Red Bull, Bosch, and BSH. I prefer collaborative, proactive approaches that standardize operations, automate routine tasks, and align IT with business goals.…I'm Payam Parastuk, a Senior IT Operations, Application Support, and IT Service Management Consultant with 10+ years of experience supporting mission-critical enterprise platforms in cloud, telecom, and SAP environments. I thrive in 24/7, high-availability settings and enjoy leading cross-functional teams to deliver stable operations, improve incident response, and drive ITIL-based service excellence. Over the years I've managed IT service processes, cloud and data center operations, and stakeholder communication for enterprise customers, including ALDI SÜD, Adidas, Red Bull, Bosch, and BSH. I prefer collaborative, proactive approaches that standardize operations, automate routine tasks, and align IT with business goals.

Available to hire

I’m Payam Parastuk, a Senior IT Operations, Application Support, and IT Service Management Consultant with 10+ years of experience supporting mission-critical enterprise platforms in cloud, telecom, and SAP environments. I thrive in 24/7, high-availability settings and enjoy leading cross-functional teams to deliver stable operations, improve incident response, and drive ITIL-based service excellence.

Over the years I’ve managed IT service processes, cloud and data center operations, and stakeholder communication for enterprise customers, including ALDI SÜD, Adidas, Red Bull, Bosch, and BSH. I prefer collaborative, proactive approaches that standardize operations, automate routine tasks, and align IT with business goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Intermediate

Persian

Fluent

Work Experience

Operations Support Manager at Sovanta AG

November 1, 2023 - Present

Owned application operations for SAP BTP and cloud-based services, ensuring availability, stability, and performance. Managed IT Service Management (ITIL) processes including Incident, Problem, Change, and Request Management. Coordinated global L2/L3 application support teams and worked closely with development teams to ensure service quality. Used monitoring and observability tools (Prometheus, Grafana) to proactively detect and resolve issues. Improved operational stability through standardization, automation, and SLA-driven support processes.

Senior Technical Architect / Operations Lead at Tech Mahindra

May 1, 2023 - October 31, 2023

Provided L2/L3 IT and application support for 5G Open RAN and eNodeB environments. Performed operations and troubleshooting in core data center environments to ensure service continuity. Supported production systems during rollout and live operations, working closely with vendors and customer teams.

BSS Managed Service Leader / Service Manager at Huawei – MCCI

January 1, 2018 - December 31, 2023

Led 24/7 L2/L3 application support for Huawei CBS 5.5 in a high-availability production environment. Maintained 99.9% system uptime and SLA compliance through ITIL-based service management. Acted as primary escalation point for incidents and major service outages. Performed problem analysis, RCA, log analysis, and coordinated fixes with L3/SMEs. Created 1,000+ MOP documents to standardize operations and troubleshooting.

VAS Engineer at MobinNet Telecom

January 1, 2016 - December 31, 2018

Delivered application and production support for VAS services on WiMAX technology. Supported VoIP, CDN, and VOD platforms, ensuring service availability and performance. Worked on UAT, documentation (HLD/LLD), and vendor coordination for service delivery.

B2B Technical Support at MCCI B2B (Hamrah-e Aval)

January 1, 2014 - December 31, 2016

Provided IT and application support for enterprise B2B customers. Acted as escalation point for technical issues and supported CRM and billing-related applications. Led a support team and improved customer satisfaction through structured support processes.

IT Billing Operations at MTN Irancell

January 1, 2010 - December 31, 2014

Supported billing applications and IT operations for large-scale telecom systems. Resolved incidents related to billing accuracy, payments, and system operations.