Built and maintained client relationships through proactive communication, contributing to a 20% increase in retention. Managed 500+ leads within a CRM system, improving organization and boosting conversion rates by 20%. Developed and presented proposals that simplified details, improving client understanding and decision-making. Partnered with marketing and sales teams to execute outbound campaigns, increasing engagement by 30% and generating new qualified opportunities.

Owner / E-commerce Entrepreneur at Self-Employed

September 1, 2022 - Present

Managed all aspects of a vintage clothing business, from product sourcing and photography to pricing strategy, marketing, and customer service. Designed social media campaigns that increased engagement by 35% and follower growth by 25%. Oversaw inventory management and market research to align offerings with consumer trends, boosting sales by 20%. Delivered high-quality customer experiences through responsive communication, building loyalty and repeat sales. Coordinated cross-functional tasks (styling, photography, editing) to ensure product listings met brand and quality standards. Assisted with promotional events and guest engagement efforts, increasing attendance and improving brand visibility.

Busser/ Barback at Zohara Mediterranean Kitchen

September 1, 2019 - May 1, 2024

Supported smooth operations during peak hours, ensuring timely service and enhancing guest satisfaction. Trained over 10 new staff on safety and operational procedures, reducing incidents and improving consistency. Collaborated with management on inventory planning and supply processes to maintain seamless work. Assisted with promotional events and guest engagement efforts, increasing attendance and improving brand visibility.