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I am Putri Ardiana, an aviation and logistics professional with over 20 years of experience in Aviation and logistics professional of experience across airline operations, air cargo handling, freight forwarding, and aerospace MRO environments. Brings practical exposure to air cargo documentation, shipment coordination, and compliance-aware logistics processes from an operational user perspective. Experienced in sharing real-world insights on operational challenges, process improvements, and digitalization trends impacting cargo handling and information flow.…I am Putri Ardiana, an aviation and logistics professional with over 20 years of experience in Aviation and logistics professional of experience across airline operations, air cargo handling, freight forwarding, and aerospace MRO environments. Brings practical exposure to air cargo documentation, shipment coordination, and compliance-aware logistics processes from an operational user perspective. Experienced in sharing real-world insights on operational challenges, process improvements, and digitalization trends impacting cargo handling and information flow.

Putri Ardiana

Marketing Consultant, Digital Marketer, Data Collector, +6

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I am Putri Ardiana, an aviation and logistics professional with over 20 years of experience in Aviation and logistics professional of experience across airline operations, air cargo handling, freight forwarding, and aerospace MRO environments. Brings practical exposure to air cargo documentation, shipment coordination, and compliance-aware logistics processes from an operational user perspective. Experienced in sharing real-world insights on operational challenges, process improvements, and digitalization trends impacting cargo handling and information flow.…I am Putri Ardiana, an aviation and logistics professional with over 20 years of experience in Aviation and logistics professional of experience across airline operations, air cargo handling, freight forwarding, and aerospace MRO environments. Brings practical exposure to air cargo documentation, shipment coordination, and compliance-aware logistics processes from an operational user perspective. Experienced in sharing real-world insights on operational challenges, process improvements, and digitalization trends impacting cargo handling and information flow.

Available to hire

I am Putri Ardiana, an aviation and logistics professional with over 20 years of experience in Aviation and logistics professional of experience across airline operations, air cargo handling, freight forwarding, and aerospace MRO environments. Brings practical exposure to air cargo documentation, shipment coordination, and compliance-aware logistics processes from an operational user perspective.

Experienced in sharing real-world insights on operational challenges, process improvements, and digitalization trends impacting cargo handling and information flow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Work Experience

Head of Logistics at PT Kalimasada Pusaka

January 1, 2023 - Present

Oversee day-to-day logistics and material coordination supporting helicopter maintenance and operational readiness. Act as key liaison between customers, suppliers, freight forwarders, and internal teams to ensure timely order fulfillment. Monitor shipment status, delivery timelines, and documentation accuracy for spare parts and components. Support urgent material requests and AOG-related situations through proactive follow-up and escalation. Coordinate billing support by tracking invoices and ensuring timely submission to customers. Contribute to process improvements for material handling, reporting flow, and internal coordination.

Customer Service Officer at Asia Heli-One

May 1, 2019 - October 1, 2022

Single point of contact for Asia-Pacific customers during scheduled and unscheduled maintenance events. Managed AOG and time-critical repair events, coordinating engineering, supply chain, and logistics teams. Reviewed and followed up RFQs, repair orders, and WIP to ensure on-time delivery. Supported PBH contracts, including material planning, supplier follow-up, and service compliance. Provided clear order status updates and supported billing coordination by tracking order completion and invoice readiness. Escalated issues and documented gaps to internal stakeholders; built long-term customer trust through consistent service quality and responsive communication.

Business Development Manager at PT Kalimasada Pusaka

May 1, 2017 - April 1, 2019

Supported customer-facing activities for repair and overhaul services, including proposal preparation and customer presentations. Coordinated with internal operations and logistics teams to align customer requirements with delivery capabilities. Assisted in contract preparation, RFQ support, and customer follow-ups. Gained exposure to order processing workflows and customer negotiation support.

Customer Support Officer – Logistics at Airbus Helicopters Indonesia (Eurocopter Indonesia)

July 1, 2008 - November 1, 2012

Coordinated spare parts orders and material support for helicopter operators. Supported OEM repair and logistics activities, including AOG event coordination. Acted as single point of contact for AOG matters, coordinating with regional and HQ supply chain teams. Ensured compliance with Airbus standards, aviation regulations, and contractual requirements. Built strong relationships with commercial, government, and military customers. Handled inquiries regarding order status, delivery timelines, and documentation. Liaised with internal teams to resolve order issues and verified part numbers, quantities, and shipping details.

Various Roles at Thai Airways International; Panalpina; Tabitha Express; Puri Usaha Kencana & Senada Petroleum

January 1, 1999 - January 1, 2008

Earlier career spanning passenger services, cargo operations, bonded warehouse setup, and aviation logistics support in multiple organizations, establishing a foundation in regulated aviation environments.