Work Experience
Virtual Assistant at Freelance
December 1, 2024 - PresentProvided comprehensive virtual administrative support including calendar management, email correspondence, document preparation, and client communications.
Virtual & Customer Support Specialist at Foodco Nigeria Ltd (Coca-Cola Hellenic)
September 1, 2023 - November 1, 2024Managed CRM platforms (Zendesk, HubSpot, Freshdesk) for client communication, scheduling, and documentation; achieved 98% customer satisfaction; introduced task-tracking methods; trained 3 new team members on CRM best practices; improved overall team performance.
Administrative Assistant at Nigeria Bottling Company PLC (Coca-Cola Hellenic)
July 1, 2021 - July 1, 2023Orchestrated meetings, managed critical documentation, and coordinated logistics to ensure seamless daily operations; redesigned reporting workflow; boosted data accuracy and cut reporting prep time by 20%; spearheaded process improvements; shortened task cycles; enhanced operational pace by 15%.
Quality Control Intern at International Breweries PLC
January 1, 2019 - November 1, 2019Played a pivotal role in process improvement projects, monitored production lines, and maintained quality control logs to ensure batches met quality standards; recommendations were embedded into standard operating procedures to enhance operational robustness.
Education
Bachelor of Technology in Pure and Applied Chemistry at Ladoke Akintola University
June 1, 2021 - January 19, 2026Qualifications
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