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I am an experienced regional and multi-site operations leader focused on leisure and hospitality. Based in Mansfield, I have spent over eight years managing high-performing venues across single and multi-site environments, deputising for General Managers and stabilising operations when needed. I thrive on building strong teams, ensuring safety, driving financial controls, and delivering outstanding customer experiences. My passion is leading diverse teams through change and growth, through rigorous health & safety, compliance governance, and continuous improvement. I work across geographically dispersed locations to implement consistent standards, accountability, and service excellence that support organisational expansion and commercial success.…I am an experienced regional and multi-site operations leader focused on leisure and hospitality. Based in Mansfield, I have spent over eight years managing high-performing venues across single and multi-site environments, deputising for General Managers and stabilising operations when needed. I thrive on building strong teams, ensuring safety, driving financial controls, and delivering outstanding customer experiences. My passion is leading diverse teams through change and growth, through rigorous health & safety, compliance governance, and continuous improvement. I work across geographically dispersed locations to implement consistent standards, accountability, and service excellence that support organisational expansion and commercial success.

Jonathon Ball

Project Manager, Studio Manager, Production Manager, +2

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I am an experienced regional and multi-site operations leader focused on leisure and hospitality. Based in Mansfield, I have spent over eight years managing high-performing venues across single and multi-site environments, deputising for General Managers and stabilising operations when needed. I thrive on building strong teams, ensuring safety, driving financial controls, and delivering outstanding customer experiences. My passion is leading diverse teams through change and growth, through rigorous health & safety, compliance governance, and continuous improvement. I work across geographically dispersed locations to implement consistent standards, accountability, and service excellence that support organisational expansion and commercial success.…I am an experienced regional and multi-site operations leader focused on leisure and hospitality. Based in Mansfield, I have spent over eight years managing high-performing venues across single and multi-site environments, deputising for General Managers and stabilising operations when needed. I thrive on building strong teams, ensuring safety, driving financial controls, and delivering outstanding customer experiences. My passion is leading diverse teams through change and growth, through rigorous health & safety, compliance governance, and continuous improvement. I work across geographically dispersed locations to implement consistent standards, accountability, and service excellence that support organisational expansion and commercial success.

Available to hire

I am an experienced regional and multi-site operations leader focused on leisure and hospitality. Based in Mansfield, I have spent over eight years managing high-performing venues across single and multi-site environments, deputising for General Managers and stabilising operations when needed. I thrive on building strong teams, ensuring safety, driving financial controls, and delivering outstanding customer experiences.

My passion is leading diverse teams through change and growth, through rigorous health & safety, compliance governance, and continuous improvement. I work across geographically dispersed locations to implement consistent standards, accountability, and service excellence that support organisational expansion and commercial success.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

Deputy General Manager at Marston's PLC

August 1, 2017 - October 1, 2020

Senior operational leader within a large national hospitality group, supporting multiple venues including regular relief General Manager responsibility across sites during absence, transition, or performance recovery periods. Deputised for the General Manager with full accountability for site performance, people leadership, safety, financial controls, and customer experience. Played a key role in the successful opening of a new venue, embedding operational systems, safety processes, staff training frameworks, and brand standards from launch. Led teams of 25+ employees per site, overseeing recruitment, onboarding, training, performance management, succession planning, and engagement. Held direct responsibility for health & safety, fire safety, food hygiene, and internal audits, consistently meeting or exceeding compliance standards. Managed labour planning, rotas, and workforce allocation to balance service delivery with cost efficiency. Accountable for weekly and monthly financial cont

Assistant Manager at Whitbread PLC

March 1, 2013 - August 1, 2017

Progressed internally to Assistant Manager within a flagship, high-footfall family leisure venue. Trusted duty manager responsible for end-to-end operational delivery during shifts. Led daily operations ensuring safe, compliant, and customer-focused service delivery. Supported General Manager in achieving brand standards, financial targets, and customer satisfaction goals. Managed cash handling, stock control, ordering, and reconciliation. Maintained rigorous health & safety and hygiene standards.