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I am an AI & Technology Leader specializing in automation, analytics, and end-to-end program delivery for large-scale service and care operations. I have a proven track record building AI-powered triage systems, workflow automation, smart CRM routing, and ML-driven insights that reduce operational load and elevate customer experience. I am deeply hands-on with Python, ML fundamentals, analytics pipelines, and automation tooling— while leading cross-functional roadmaps spanning engineering, product, care operations, and data teams.…I am an AI & Technology Leader specializing in automation, analytics, and end-to-end program delivery for large-scale service and care operations. I have a proven track record building AI-powered triage systems, workflow automation, smart CRM routing, and ML-driven insights that reduce operational load and elevate customer experience. I am deeply hands-on with Python, ML fundamentals, analytics pipelines, and automation tooling— while leading cross-functional roadmaps spanning engineering, product, care operations, and data teams.

Nisar Ahmad Ali

Data Scientist, AI Engineer, Full Stack Developer, +3

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I am an AI & Technology Leader specializing in automation, analytics, and end-to-end program delivery for large-scale service and care operations. I have a proven track record building AI-powered triage systems, workflow automation, smart CRM routing, and ML-driven insights that reduce operational load and elevate customer experience. I am deeply hands-on with Python, ML fundamentals, analytics pipelines, and automation tooling— while leading cross-functional roadmaps spanning engineering, product, care operations, and data teams.…I am an AI & Technology Leader specializing in automation, analytics, and end-to-end program delivery for large-scale service and care operations. I have a proven track record building AI-powered triage systems, workflow automation, smart CRM routing, and ML-driven insights that reduce operational load and elevate customer experience. I am deeply hands-on with Python, ML fundamentals, analytics pipelines, and automation tooling— while leading cross-functional roadmaps spanning engineering, product, care operations, and data teams.

Available to hire

I am an AI & Technology Leader specializing in automation, analytics, and end-to-end program delivery for large-scale service and care operations. I have a proven track record building AI-powered triage systems, workflow automation, smart CRM routing, and ML-driven insights that reduce operational load and elevate customer experience.
I am deeply hands-on with Python, ML fundamentals, analytics pipelines, and automation tooling— while leading cross-functional roadmaps spanning engineering, product, care operations, and data teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

VP Technology at OpenDr Business Services Pvt. Ltd.

November 1, 2019 - Present

Built and deployed AI-powered triage, patient-query routing, and L1 ticket classification systems, reducing manual workload by 30–40% and improving resolution speed. Designed self-service workflows, automated reminders, and proactive support notifications contributing to measurable NPS improvements. Analyzed contact drivers and repetitive workflows to identify automation opportunities and reduce operational overhead. Built data pipelines using Python, SQL, and BI dashboards to monitor contact rate, automation accuracy, and deflection metrics. Led cross-functional delivery across Engineering, Product, US Operations, and Compliance teams. Integrated conversational AI and voice workflows for self-guided patient support using LLM-based components. Improved reliability and monitoring of ML models via data quality checks, evaluation loops, and dashboards.

Senior Manager – IT / Digital Systems Lead at Cox & Kings Ltd.

January 1, 2014 - December 31, 2019

Led architecture and modernization for travel portals across India, UK, and US. Implemented Agile/DevOps, Salesforce, built a Headless CMS, and managed integration of flights, hotels, and package APIs. Collaborated with Marketing, CRM, and Payments systems to drive user experience and conversion optimization.

IT Manager / Sr. Software Engineer at OSSCube

January 1, 2011 - December 31, 2013

Delivered ERP and SAP modernization projects, developed automation tools for financial data integration. Partnered with global clients to align architecture with business objectives.

Team Leader at Globtier Inc.

January 1, 2008 - December 31, 2009

Led small teams building health care and social web applications, balancing hands-on coding and delivery management.

Web Developer at Allies Interactive

January 1, 2007 - December 31, 2008

Developed eCommerce and content-driven platforms; managed full project lifecycle from client requirements to deployment.

IT Manager / Sr. Software Engineer at OSS Cube

January 1, 2011 - December 31, 2013

Delivered ERP and SAP modernization projects, developed automation tools for financial data integration. Partnered with global clients to align architecture with business objectives.