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I am a bilingual IT Support Engineer with 5+ years of hands-on experience helping global customers solve problems and succeed with SaaS platforms and IT infrastructure. I’m a native French speaker with fluent English, and I genuinely enjoy bridging language and technical gaps. I work best when I can listen carefully, diagnose issues clearly, and follow through until customers feel confident again. I thrive in fast-paced, international environments and care deeply about doing the work with care and precision. I am relocating to Geneva long-term to join my family while bringing this commitment to a Swiss team. In daily practice, I adapt my communication style to each customer’s comfort level, whether I’m assisting in French or English, and I build knowledge through guides, FAQs, onboarding materials, and training that empower customers to help themselves. I proactively escalate complex issues with full context to engineering teams and keep customers in the loop, ensuring no one feels left hanging.…I am a bilingual IT Support Engineer with 5+ years of hands-on experience helping global customers solve problems and succeed with SaaS platforms and IT infrastructure. I’m a native French speaker with fluent English, and I genuinely enjoy bridging language and technical gaps. I work best when I can listen carefully, diagnose issues clearly, and follow through until customers feel confident again. I thrive in fast-paced, international environments and care deeply about doing the work with care and precision. I am relocating to Geneva long-term to join my family while bringing this commitment to a Swiss team. In daily practice, I adapt my communication style to each customer’s comfort level, whether I’m assisting in French or English, and I build knowledge through guides, FAQs, onboarding materials, and training that empower customers to help themselves. I proactively escalate complex issues with full context to engineering teams and keep customers in the loop, ensuring no one feels left hanging.

Alexandre Baizoukou

Programmer, Web Developer, Front-End Developer, +2

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I am a bilingual IT Support Engineer with 5+ years of hands-on experience helping global customers solve problems and succeed with SaaS platforms and IT infrastructure. I’m a native French speaker with fluent English, and I genuinely enjoy bridging language and technical gaps. I work best when I can listen carefully, diagnose issues clearly, and follow through until customers feel confident again. I thrive in fast-paced, international environments and care deeply about doing the work with care and precision. I am relocating to Geneva long-term to join my family while bringing this commitment to a Swiss team. In daily practice, I adapt my communication style to each customer’s comfort level, whether I’m assisting in French or English, and I build knowledge through guides, FAQs, onboarding materials, and training that empower customers to help themselves. I proactively escalate complex issues with full context to engineering teams and keep customers in the loop, ensuring no one feels left hanging.…I am a bilingual IT Support Engineer with 5+ years of hands-on experience helping global customers solve problems and succeed with SaaS platforms and IT infrastructure. I’m a native French speaker with fluent English, and I genuinely enjoy bridging language and technical gaps. I work best when I can listen carefully, diagnose issues clearly, and follow through until customers feel confident again. I thrive in fast-paced, international environments and care deeply about doing the work with care and precision. I am relocating to Geneva long-term to join my family while bringing this commitment to a Swiss team. In daily practice, I adapt my communication style to each customer’s comfort level, whether I’m assisting in French or English, and I build knowledge through guides, FAQs, onboarding materials, and training that empower customers to help themselves. I proactively escalate complex issues with full context to engineering teams and keep customers in the loop, ensuring no one feels left hanging.

Available to hire

I am a bilingual IT Support Engineer with 5+ years of hands-on experience helping global customers solve problems and succeed with SaaS platforms and IT infrastructure. I’m a native French speaker with fluent English, and I genuinely enjoy bridging language and technical gaps. I work best when I can listen carefully, diagnose issues clearly, and follow through until customers feel confident again. I thrive in fast-paced, international environments and care deeply about doing the work with care and precision. I am relocating to Geneva long-term to join my family while bringing this commitment to a Swiss team.

In daily practice, I adapt my communication style to each customer’s comfort level, whether I’m assisting in French or English, and I build knowledge through guides, FAQs, onboarding materials, and training that empower customers to help themselves. I proactively escalate complex issues with full context to engineering teams and keep customers in the loop, ensuring no one feels left hanging.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

French

Fluent

English

Fluent

Work Experience

Technical Support Engineer at Kaseya

June 1, 2023 - Present

Solves real problems for real customers across the globe—product issues, configuration confusion, and connectivity challenges. Listens first, diagnoses carefully, and explains solutions in a way that makes sense to each person. Manages every ticket with care using Salesforce, IT Glue, and BMS. Documents accurately, updates customers promptly, and follows up until they’re fully confident in their solution. Works in French and English daily, adjusting communication to each customer’s comfort level. Escalates thoughtfully: spots complex issues early, hands them off with full context to the engineering team, and keeps customers in the loop. Builds knowledge that sticks by creating guides, FAQs, and onboarding materials. Delivers training through webinars, group calls, and one-on-one walkthroughs. Helps teams improve continuously by tracking what matters and suggesting refinements.

Success Guide Analyst at Salesforce

April 1, 2021 - April 1, 2023

Guided French-speaking customers through their entire Salesforce journey—from first login through full adoption. Walked customers through setup, training, and hands-on support; supported across live chat, email, and phone, answering technical questions, and untangling configuration puzzles. Hosted webinars and created learning content (FAQs, video tutorials, guides) to help users. Identified accounts at risk of stalling and recommended proactive training; escalated concerns before they became bigger problems. Partnered with Sales and Product teams to share customer feedback that informed product roadmap decisions.