Resolve dilemmas involving order fulfillment, taste disputes between designers and buyers, and process invoicing for large-scale firms. Proficient and timely in utilizing Zendesk for email and chat correspondence. Assist in promoting designers to best showcase their skills for potential buyers. Promptly match buyers with top designers based on niche needs. Account technical support for buyers and freelancers. Proficient in Outlook, Microsoft Suite, Monday.com, Loris, Zoom.

Customer Support Specialist at Schmidt's Naturals

December 1, 2017 - October 1, 2019

Customer care specialist handling inquiries via phone, chat, email, and social media. Proficient in Zendesk, Agorapulse, Shopify, ReCharge, Netsuite, Salesforce, Bazaarvoice, Slack, Skype, Sharepoint, and various DTC platforms.

Editor at Reed Brennan Media Associates, Hearst Affiliate

December 1, 2015 - June 1, 2017

Proofed copy; edited and formatted content to fit InDesign pages prior to print. Headline writer and pagination specialist for syndicate columns Dear Abby, NPR's Car Talk, Dr. Oz and King Features Comics. Clients included the Baltimore Sun, Vancouver Sun, Denver Post, the New York Times Sunday crossword puzzle.

Administrative Assistant at Scribblespace

June 1, 2015 - January 1, 2016

Set appointments, reserved conference rooms, offered refreshments to guests. Answered client inquiries via phone, set printer drives and organized waivers. Performed LinkedIn lead generation for clients attending industry trade shows.

Junior Copywriter/Designer at Scribblefish Media

June 1, 2015 - January 1, 2016

Edited print and web content using Adobe Creative Suite. Created taglines, body copy, and visuals for small-scale ad campaigns. Designed flyers, boost marketing banners, business cards and other promotional material.