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Hi, I'm Yelysei Niziev, an IT Support Engineer focused on understanding how systems really work and turning insights into reliable solutions for enterprise applications. I enjoy digging into defects, analyzing data, and collaborating with business users and developers to prevent recurring issues. With 4+ years of experience supporting and testing enterprise applications at Kuehne + Nagel IT Service Centre, I have built strong skills in defect analysis, SQL reporting, log investigation, and cross-country collaboration.…Hi, I'm Yelysei Niziev, an IT Support Engineer focused on understanding how systems really work and turning insights into reliable solutions for enterprise applications. I enjoy digging into defects, analyzing data, and collaborating with business users and developers to prevent recurring issues. With 4+ years of experience supporting and testing enterprise applications at Kuehne + Nagel IT Service Centre, I have built strong skills in defect analysis, SQL reporting, log investigation, and cross-country collaboration.

Yelysei Niziev

Programmer, Web Developer, QA Engineer, +2

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Hi, I'm Yelysei Niziev, an IT Support Engineer focused on understanding how systems really work and turning insights into reliable solutions for enterprise applications. I enjoy digging into defects, analyzing data, and collaborating with business users and developers to prevent recurring issues. With 4+ years of experience supporting and testing enterprise applications at Kuehne + Nagel IT Service Centre, I have built strong skills in defect analysis, SQL reporting, log investigation, and cross-country collaboration.…Hi, I'm Yelysei Niziev, an IT Support Engineer focused on understanding how systems really work and turning insights into reliable solutions for enterprise applications. I enjoy digging into defects, analyzing data, and collaborating with business users and developers to prevent recurring issues. With 4+ years of experience supporting and testing enterprise applications at Kuehne + Nagel IT Service Centre, I have built strong skills in defect analysis, SQL reporting, log investigation, and cross-country collaboration.

Available to hire

Hi, I’m Yelysei Niziev, an IT Support Engineer focused on understanding how systems really work and turning insights into reliable solutions for enterprise applications. I enjoy digging into defects, analyzing data, and collaborating with business users and developers to prevent recurring issues.

With 4+ years of experience supporting and testing enterprise applications at Kuehne + Nagel IT Service Centre, I have built strong skills in defect analysis, SQL reporting, log investigation, and cross-country collaboration.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

IT Support Engineer at Kuehne + Nagel IT Service Centre

July 1, 2021 - December 31, 2025

Testing & Defect Analysis: Identified, reproduced, and documented over a thousand application defects; collaborated with 3rd Level Support for accurate root-cause analysis and prioritization. Technical Investigation: Analyzed unexpected system behavior using SQL queries, stack traces, and application logs; developed complex SQL reports (100+ columns, 500+ lines of code) and custom data extracts. Investigated workflow issues and proposed interim workarounds to reduce user downtime. Cross-Team Collaboration: Acted as a communication bridge between business users, developers, and IT teams across multiple countries; ensured timely incident handling and maintained SLAs through proactive ticket ownership and clear communication. Knowledge Contribution: Mentored new team members and authored internal guidelines that improved team efficiency and onboarding.