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I am a detail-oriented public benefits professional with extensive experience in CalFresh and Medi-Cal eligibility intake, determination, and staff development. I pride myself on producing accurate case narratives, upholding policy, and collaborating across departments to serve the public. In addition to frontline eligibility work, I have led training initiatives, helped evolve caseload management from traditional to hybrid models, and built templates to standardize case processing. I am seeking a promotional role to expand impact and continue growing with my organization.…I am a detail-oriented public benefits professional with extensive experience in CalFresh and Medi-Cal eligibility intake, determination, and staff development. I pride myself on producing accurate case narratives, upholding policy, and collaborating across departments to serve the public. In addition to frontline eligibility work, I have led training initiatives, helped evolve caseload management from traditional to hybrid models, and built templates to standardize case processing. I am seeking a promotional role to expand impact and continue growing with my organization.

Jennifer DeBruyn

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I am a detail-oriented public benefits professional with extensive experience in CalFresh and Medi-Cal eligibility intake, determination, and staff development. I pride myself on producing accurate case narratives, upholding policy, and collaborating across departments to serve the public. In addition to frontline eligibility work, I have led training initiatives, helped evolve caseload management from traditional to hybrid models, and built templates to standardize case processing. I am seeking a promotional role to expand impact and continue growing with my organization.…I am a detail-oriented public benefits professional with extensive experience in CalFresh and Medi-Cal eligibility intake, determination, and staff development. I pride myself on producing accurate case narratives, upholding policy, and collaborating across departments to serve the public. In addition to frontline eligibility work, I have led training initiatives, helped evolve caseload management from traditional to hybrid models, and built templates to standardize case processing. I am seeking a promotional role to expand impact and continue growing with my organization.

Available to hire

I am a detail-oriented public benefits professional with extensive experience in CalFresh and Medi-Cal eligibility intake, determination, and staff development. I pride myself on producing accurate case narratives, upholding policy, and collaborating across departments to serve the public. In addition to frontline eligibility work, I have led training initiatives, helped evolve caseload management from traditional to hybrid models, and built templates to standardize case processing. I am seeking a promotional role to expand impact and continue growing with my organization.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Eligibility Technician II at Department of Public Social Services - Cal Fresh and Medical (McFresh) Unit

February 1, 2024 - Present

Conduct telephone interviews for CalFresh intake and continuing cases; interview and evaluate cases; obtain verification of income, residency, identity, citizenship and SSN; resolve discrepancies through phone clarification or written correspondence; determine eligibility for CalFresh and Medical programs; create journal narratives; interpret program rules to customers and explain eligibility; maintain relationships with internal and external customers; train Transitional Eligibility Technicians and new staff; assist with policy workgroups and transition to a hybrid caseload.

Guest Training Officer at Department of Public Social Services - CalFresh and Medical (McFresh) Programs

June 1, 2023 - February 1, 2024

Assist Training Officer with intensive induction training for CalFresh and Medical programs; coordinate instruction; assist students with navigating CalSaws; present training material and desk references; facilitate case scenarios; assist in budgeting processes; address training-related issues and attendance concerns.

Eligibility Technician III at Department of Public Social Services - CalFresh and Medical (McFresh) Unit

June 1, 2020 - June 1, 2023

Assist in training Eligibility Technicians; audit case work for CalFresh and Medical; facilitate unit meetings; assist the public with case information and processing; develop training materials; monitor pending caseload and maintain documentation; interpret rules and conduct supervised field experiences; facilitate calibration audits.

Eligibility Technician II at Department of Public Social Services - Cal Fresh Intake Unit

April 1, 2012 - June 1, 2020

Conduct telephone interviews for Cal Fresh intake; obtain verifications; resolve discrepancies; determine eligibility for CalFresh; document case information; maintain customer relationships; refer applicants to other departments.

Eligibility Technician I at Department Public Social Services - Cal Fresh Continuing Unit

May 1, 2011 - April 1, 2012

Participated in induction training; interviewed applicants for initial and continuing eligibility; conducted telephone and face-to-face interviews; gathered income, citizenship and household data; computed income to determine benefits; prepared documents and referred applicants to other programs.

Office Assistant II at Assessor County Clerk Recorder

July 1, 2005 - May 1, 2011

Assist the public in person and by phone; explain how to complete birth certificates, marriage licenses and death certificates; manage mail; process checks; enter payments into ledgers; answer calls; schedule clerk marriages; maintain monetary records.

Human Resources Office Assistant at McManga Foods

June 1, 2000 - July 1, 2005

Answer calls; place purchase orders; reconcile daily cash balances; prepare payroll-related documents; maintain employee files; assist with new hire orientations; prepare HR correspondence and corporate materials.