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I am Salvatore Ebuka Nweke, a bilingual IT Support and Customer Service professional with hands-on experience in 1st line technical support, ticket management, and user assistance across fast-paced environments. I am skilled at troubleshooting, Active Directory, ServiceNow, and secure information handling, and I consistently strive to resolve issues quickly while maintaining high service standards. I am eligible for SC Clearance and motivated to contribute to a high-performing Service Desk team. My experience across IT and customer service roles, plus my ongoing BA in Digital Marketing, equips me to communicate clearly with both technical and non-technical stakeholders.…I am Salvatore Ebuka Nweke, a bilingual IT Support and Customer Service professional with hands-on experience in 1st line technical support, ticket management, and user assistance across fast-paced environments. I am skilled at troubleshooting, Active Directory, ServiceNow, and secure information handling, and I consistently strive to resolve issues quickly while maintaining high service standards. I am eligible for SC Clearance and motivated to contribute to a high-performing Service Desk team. My experience across IT and customer service roles, plus my ongoing BA in Digital Marketing, equips me to communicate clearly with both technical and non-technical stakeholders.

Salvatore Ebuka Nweke

Front-End Developer, Back-End Developer, Full Stack Developer, +2

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I am Salvatore Ebuka Nweke, a bilingual IT Support and Customer Service professional with hands-on experience in 1st line technical support, ticket management, and user assistance across fast-paced environments. I am skilled at troubleshooting, Active Directory, ServiceNow, and secure information handling, and I consistently strive to resolve issues quickly while maintaining high service standards. I am eligible for SC Clearance and motivated to contribute to a high-performing Service Desk team. My experience across IT and customer service roles, plus my ongoing BA in Digital Marketing, equips me to communicate clearly with both technical and non-technical stakeholders.…I am Salvatore Ebuka Nweke, a bilingual IT Support and Customer Service professional with hands-on experience in 1st line technical support, ticket management, and user assistance across fast-paced environments. I am skilled at troubleshooting, Active Directory, ServiceNow, and secure information handling, and I consistently strive to resolve issues quickly while maintaining high service standards. I am eligible for SC Clearance and motivated to contribute to a high-performing Service Desk team. My experience across IT and customer service roles, plus my ongoing BA in Digital Marketing, equips me to communicate clearly with both technical and non-technical stakeholders.

Available to hire

I am Salvatore Ebuka Nweke, a bilingual IT Support and Customer Service professional with hands-on experience in 1st line technical support, ticket management, and user assistance across fast-paced environments. I am skilled at troubleshooting, Active Directory, ServiceNow, and secure information handling, and I consistently strive to resolve issues quickly while maintaining high service standards.

I am eligible for SC Clearance and motivated to contribute to a high-performing Service Desk team. My experience across IT and customer service roles, plus my ongoing BA in Digital Marketing, equips me to communicate clearly with both technical and non-technical stakeholders.

Skills

Active Directory

Microsoft Office

Experience Level

Active Directory

Expert

Microsoft Office

Intermediate

Language

English

Fluent

Italian

Fluent

Work Experience

Customer Service Advisor at RAC

January 1, 2025 - May 1, 2025

Delivered tailored support within the Specialist Tyre Team, resolving customer issues promptly. Managed B2B communications with third-party vendors, negotiated pricing, and coordinated service bookings. Maintained high service standards through teamwork and process efficiency, and secured repeat bookings to support customer retention.

IT Service Desk at UOB

July 1, 2023 - September 1, 2023

Acted as the first point of contact for students and staff, providing remote and on-site technical support. Used Active Directory and internal knowledge bases to troubleshoot and resolve IT issues. Logged and managed incidents through ServiceNow, and supported hardware, software, and basic network troubleshooting. Contributed to maintaining digital infrastructure and improving support workflows.

Customer Service Representative at Everyman Cinema

September 1, 2022 - July 1, 2023

Managed multi-channel communication via email, phone, and live chat. Used CRM tools to handle client interactions, bookings, and service renewals. Improved customer service workflows, reducing response times and increasing satisfaction. Supported outreach campaigns and booking management through CRM systems.

Retail Customer Service at Ladbrokes

May 1, 2021 - June 1, 2022

Delivered customer-focused support in a high-volume retail environment. Upsold services and contributed to customer retention. Collaborated with internal teams to identify and implement service improvements. Developed strong multitasking and time management skills under pressure.