Collaborated with the data team to ensure quality of 27,000 fund data for the Korean market; proficient in managing and analyzing financial data using SQL and Python; reviewed prospectuses and collected data points for automation; coordinated with a global team to resolve data issues via JIRA; provided translation services to help non-English speaking clients understand financial reports.

User Support Agent at Fever

May 1, 2023 - July 1, 2023

Worked in the back office organizing tickets and client data in Zendesk and JIRA; assisted clients and resolved issues in English and Korean.

Volunteer Tutor at Incheon Hyeonsong Elementary School Kindergarten

September 1, 2022 - September 1, 2022

Composed materials for the class environment for the kindergarten’s annual educational events (Korean traditional plays day, forest exploration day, parent’s participation class day).

Probationer at Songdo Dream Kindergarten

April 1, 2022 - May 1, 2022

Planned 5 classes across five fields (Physical exercise and health, communication, social relationship, Artistic experience, nature exploration); developed materials and implemented them with children aged 5; conducted daily observations of children’s behavior and play.

Probationer at Neulpum Government-Established Daycare Center

June 1, 2021 - August 1, 2021

Planned 8 classes across 6 fields (Physical exercise and health, communication, social relationship, Artistic experience, nature exploration, basic habits); implemented activities with children aged 2; documented daily observations on behavior and development.