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I am a MSc Management Consulting graduate from University College Dublin, with a Bachelor's in Business, Economics & Social Studies from Trinity College Dublin. I have extensive experience in Customer Success, Project Management, Solution Design, Client Onboarding, and Account Management within the Media Technology & Banking industries, with a track record of managing high-profile clients such as BBC, ITV, Disney, and Liberty Global. I design and deliver technology solutions, optimize client relationships, and drive customer satisfaction and retention. I have several years of experience leading and managing teams to deliver successful outcomes, and I bring strong communication, leadership, and analytical skills, with 17+ years of team-based experience and an active involvement in sport and physical training.…I am a MSc Management Consulting graduate from University College Dublin, with a Bachelor's in Business, Economics & Social Studies from Trinity College Dublin. I have extensive experience in Customer Success, Project Management, Solution Design, Client Onboarding, and Account Management within the Media Technology & Banking industries, with a track record of managing high-profile clients such as BBC, ITV, Disney, and Liberty Global. I design and deliver technology solutions, optimize client relationships, and drive customer satisfaction and retention. I have several years of experience leading and managing teams to deliver successful outcomes, and I bring strong communication, leadership, and analytical skills, with 17+ years of team-based experience and an active involvement in sport and physical training.

David

Project Manager, Designer, Product Designer, +4

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I am a MSc Management Consulting graduate from University College Dublin, with a Bachelor's in Business, Economics & Social Studies from Trinity College Dublin. I have extensive experience in Customer Success, Project Management, Solution Design, Client Onboarding, and Account Management within the Media Technology & Banking industries, with a track record of managing high-profile clients such as BBC, ITV, Disney, and Liberty Global. I design and deliver technology solutions, optimize client relationships, and drive customer satisfaction and retention. I have several years of experience leading and managing teams to deliver successful outcomes, and I bring strong communication, leadership, and analytical skills, with 17+ years of team-based experience and an active involvement in sport and physical training.…I am a MSc Management Consulting graduate from University College Dublin, with a Bachelor's in Business, Economics & Social Studies from Trinity College Dublin. I have extensive experience in Customer Success, Project Management, Solution Design, Client Onboarding, and Account Management within the Media Technology & Banking industries, with a track record of managing high-profile clients such as BBC, ITV, Disney, and Liberty Global. I design and deliver technology solutions, optimize client relationships, and drive customer satisfaction and retention. I have several years of experience leading and managing teams to deliver successful outcomes, and I bring strong communication, leadership, and analytical skills, with 17+ years of team-based experience and an active involvement in sport and physical training.

Available to hire

I am a MSc Management Consulting graduate from University College Dublin, with a Bachelor’s in Business, Economics & Social Studies from Trinity College Dublin. I have extensive experience in Customer Success, Project Management, Solution Design, Client Onboarding, and Account Management within the Media Technology & Banking industries, with a track record of managing high-profile clients such as BBC, ITV, Disney, and Liberty Global.

I design and deliver technology solutions, optimize client relationships, and drive customer satisfaction and retention. I have several years of experience leading and managing teams to deliver successful outcomes, and I bring strong communication, leadership, and analytical skills, with 17+ years of team-based experience and an active involvement in sport and physical training.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Senior Director of Customer Success at Whip Media Group

July 1, 2017 - Present

Leading a global team delivering client success and project delivery; responsible for clients with ARR up to $1M—now overseeing accounts/projects totaling ~ $4M ARR; delivering technology projects, onboarding and adoption, translating complex use cases into actionable implementations; acting as a solution architect; owning contract renewals and upsells; SME for Whip’s tools; maintaining strong client relationships and stakeholder alignment.

Project Manager at IBM Global Business Services (GBS)

October 1, 2014 - January 1, 2017

Managed multiple projects, leading planning, financing, scheduling, solution building, billing and resourcing; collaborated with architects and technical teams to implement client requirements; ensured alignment with clients, teams and third parties to deliver on time and within budget.