Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Tetiana Vasylenko. I’m a results-driven Operations Customer Expert I with over five years of experience delivering excellent customer service and resolving complex issues in fast-paced settings. I thrive on helping people feel supported and guided, and I’m passionate about maintaining clear communication and positive user experiences. I’m also a skilled Content Moderator who focuses on upholding guidelines and policies to foster safe, respectful online spaces. I enjoy collaborating across teams to improve processes, protect brand reputation, and ensure high-quality content review and policy enforcement.…Hi, I’m Tetiana Vasylenko. I’m a results-driven Operations Customer Expert I with over five years of experience delivering excellent customer service and resolving complex issues in fast-paced settings. I thrive on helping people feel supported and guided, and I’m passionate about maintaining clear communication and positive user experiences. I’m also a skilled Content Moderator who focuses on upholding guidelines and policies to foster safe, respectful online spaces. I enjoy collaborating across teams to improve processes, protect brand reputation, and ensure high-quality content review and policy enforcement.

Tetiana Vasylenko

Content Producer, Content Designer, Content Creator, +3





Hi, I’m Tetiana Vasylenko. I’m a results-driven Operations Customer Expert I with over five years of experience delivering excellent customer service and resolving complex issues in fast-paced settings. I thrive on helping people feel supported and guided, and I’m passionate about maintaining clear communication and positive user experiences. I’m also a skilled Content Moderator who focuses on upholding guidelines and policies to foster safe, respectful online spaces. I enjoy collaborating across teams to improve processes, protect brand reputation, and ensure high-quality content review and policy enforcement.…Hi, I’m Tetiana Vasylenko. I’m a results-driven Operations Customer Expert I with over five years of experience delivering excellent customer service and resolving complex issues in fast-paced settings. I thrive on helping people feel supported and guided, and I’m passionate about maintaining clear communication and positive user experiences. I’m also a skilled Content Moderator who focuses on upholding guidelines and policies to foster safe, respectful online spaces. I enjoy collaborating across teams to improve processes, protect brand reputation, and ensure high-quality content review and policy enforcement.

Available to hire

Hi, I’m Tetiana Vasylenko. I’m a results-driven Operations Customer Expert I with over five years of experience delivering excellent customer service and resolving complex issues in fast-paced settings. I thrive on helping people feel supported and guided, and I’m passionate about maintaining clear communication and positive user experiences.

I’m also a skilled Content Moderator who focuses on upholding guidelines and policies to foster safe, respectful online spaces. I enjoy collaborating across teams to improve processes, protect brand reputation, and ensure high-quality content review and policy enforcement.

Skills

Microsoft Office

Product Video

Social Media Design

Experience Level

Microsoft Office

Expert

Language

Ukrainian

Fluent

Russian

Fluent

English

Advanced

Portuguese

Advanced

Work Experience

Content Moderator at Teleperformance, Lisbon

December 1, 2022 - November 1, 2025

Reviewed large amounts of visual, textual and audio data to judge whether materials comply with predetermined platform rules and guidelines. Implemented content moderation guidelines and policies. Removed harmful content to protect users from exposure to obscene language, violence and scams. Trained new team members on content moderation tools and procedures. Maintained quality and productivity level for the project. Cultivated and nurtured trusting relationships with colleagues, supervisors and senior management of the company.

Customer Service Representative at Teleperformance, Lisbon

December 1, 2019 - December 1, 2022

Assisted customers with product inquiries and provided accurate information. Supported e-commerce platform clients via emails and chat. Handled complicated situations related to delivery delays, loss of goods, etc. Resolved customer complaints and issues in a timely and satisfactory manner. Built and maintained strong relationships with customers, resulting in increased customer loyalty. Collaborated with team members to improve customer service processes and procedures. Served as single point of contact for users’ issues.

Customer – service representative at Teleperformance, Lisbon

December 1, 2019 - December 31, 2022

Assisted customers with product inquiries and provided accurate information. Supporting e-commerce platform clients via emails and chat. Handling of complicated situations related with a delivery delay, loss of goods, etc. Resolved customer complaints and issues in a timely and satisfactory manner. Built and maintained strong relationships with customers, resulting in increased customer loyalty. Collaborated with team members to improve customer service processes and procedures. Single point of contact for users’ issues.