Available to hire
Hello, I’m Jamie Thomas—a dedicated Customer Service Professional with over seven years of experience delivering excellent support in high‑pressure environments. I have a proven track record of handling challenging queries, training new team members, and maintaining high customer satisfaction through clear communication and problem‑solving.
I’m motivated to leverage these capabilities to enhance customer experiences and improve operational efficiency. I enjoy collaborating with frontline staff and leadership to ensure timely assistance and a positive service journey for every caller and customer.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
999 Call Operator at Blue Arrow
November 1, 2024 - January 1, 2025Maintained composure and focus while assisting callers during high-pressure moments. Took charge of emergency situations, gathering critical information and relaying it to relevant teams. Efficiently managed multiple tasks in high-pressure environments and coordinated with emergency teams to ensure timely assistance.
Customer Service Assistant / Nonfood Coordinator / Baker / Shift Manager at Lidl
March 1, 2020 - March 1, 2024Provided consistently excellent service to customers while effectively resolving issues and maintaining store standards. Implemented Health & Safety, Responsible Gambling, and Security protocols; trained and mentored new team members; led shift operations to meet operational targets.
Customer Service Manager at Lidl
September 1, 2018 - March 1, 2020Led a high-volume customer service operation, resolving issues and maintaining high standards of service, compliance, and store presentation. Demonstrated calm, reliable leadership under pressure; oversaw stock handling, replenishment, and non-food items to optimize inventory flow; delivered proactive customer service.
Customer Advisor at Argos
July 1, 2018 - September 1, 2018Handled customer inquiries and efficiently managed reservations and orders, including e-commerce and home deliveries. Achieved weekly sales targets through product demonstrations and active customer engagement.
Customer Advisor at Argos
November 1, 2017 - January 1, 2018Addressed customer inquiries and managed reservations and orders, including e-commerce and home delivery services. Surpassed weekly sales targets through effective product demonstrations and engaging customers.
Crew Member at Five Guys
April 1, 2018 - July 1, 2018Performed multi-role responsibilities across counter service, grill operations, and front-of-house tasks to ensure efficient service delivery.
Business Development Coordinator at De Vere Group
November 1, 2016 - April 1, 2017Coordinated with independent financial advisers to generate leads and schedule client meetings. Planned and delivered large-scale seminars for over 100 prospects, expanding campaign reach.
Technical Customer Service Advisor at Webhelp UK
May 1, 2015 - July 1, 2016Diagnosed and resolved technical issues for Sky TV/Broadband customers through extensive product knowledge. Promoted additional products via cross-selling and upselling strategies.
Customer Service Manager at Lidl
March 1, 2020 - March 1, 2024Provided consistently excellent service to customers while effectively resolving issues and complaints. Implemented Health & Safety, Responsible Gambling, and Security protocols to safeguard operations. Facilitated training and mentoring for Customer Service Assistants across both physical and digital platforms. Delivered attentive and friendly customer service, maintaining high product quality standards.
Shift Manager at Ladbrokes
March 1, 2020 - March 1, 2024Ran shifts in a fast-paced retail environment; confidently leading and supporting teams to meet operational targets; maintained high standards of customer service, compliance, and store presentation; remained calm, reliable, and effective when making decisions under pressure; oversaw stock handling, replenishment, and merchandising of non-food items to optimise inventory flow.
Customer Advisor at Webhelp UK
May 1, 2015 - July 1, 2016Diagnosed and resolved technical issues for Sky TV/Broadband customers through extensive product knowledge. Promoted additional products via cross-selling and up-selling strategies.
Shift Manager at Lidl
September 1, 2018 - March 1, 2020Managed shifts in a fast-paced retail environment, leading teams, ensuring high standards of customer service, compliance, and store presentation; supported stock replenishment and inventory control.
Education
HNC Accounting at Dundee & Angus College
August 1, 2024 - May 1, 2025HNC Mechanical Engineering at Dundee & Angus College
January 1, 2020 - January 1, 2021NC Mechanical Engineering at Dundee & Angus College
January 1, 2019 - January 1, 2020BEng Mechanical Engineering with Renewables at University of Dundee
January 1, 2021 - January 1, 2022HNC Accounting at Dundee & Angus College
August 1, 2024 - May 1, 2025HNC Mechanical Engineering at Dundee & Angus College
January 1, 2020 - January 1, 2021NC Mechanical Engineering at Dundee & Angus College
January 1, 2019 - January 1, 2020BEng Mechanical Engineering (Renewables) at University of Dundee
January 1, 2021 - January 1, 2022HNC Accounting at Dundee & Angus College, Dundee, Scotland
August 1, 2024 - May 1, 2025NC Mechanical Engineering at Dundee & Angus College, Dundee, Scotland
January 1, 2019 - January 1, 2020NC Mechanical Engineering at Dundee & Angus College, Dundee, Scotland
January 1, 2020 - January 1, 2021BEng Mechanical Engineering with Renewables at University of Dundee, Dundee, Scotland
January 1, 2021 - January 1, 2022Qualifications
Food Safety & Hygiene
January 11, 2030 - January 21, 2026Health & Safety
January 11, 2030 - January 21, 2026Responsible Gambling
January 11, 2030 - January 21, 2026Security protocols
January 11, 2030 - January 21, 2026Food Safety & Hygiene
January 11, 2030 - January 21, 2026Industry Experience
Retail, Professional Services, Travel & Hospitality, Consumer Goods, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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